EON monthly debit +38%

mgelder

EON just sent a letter updating my monthly debit to £246, a 38% increase! :eek:

There's no debt on the account, in fact its worked out to within £3 over the past year.

The letter was sent the day before the usual debit went out which skewed their figures - which seems a huge coincidence, but not enough to justify that raise. Has anyone else had a substantial monthly increase just before the latest payment?

On the back of the last bill was an estimate for the next 12 months of £1,975 - or £165pm. So they'd already given me figures that didn't merit an increase.

Just checked the price comparison and EDF OnlineSaver8 are the equivalent of £150pm, time for a change I think.

Mike

dogshome

Hi mgelder - Your figures certainly do not justify an increase in your D/D - ( From £179 to £246 ?) - in fact £179 is £2,148 a year which is £173 more than E.on think you will use.

The usual reason suppliers slam up D/D's is to try to get the account into balance early in the year, whilst ignoring the actual cycle of the customers D/D year.

You can do the figures of your Annual consumption v your tariff and challange E.on, who will probably back-track, particularly when they are told you will Switch, or if you are not on an early leaving penalty tariff, just Switch anyway

mgelder

I spoke to them this afternoon. They offered me a cheaper package (but still more than EDF). Also reviewed the monthly figure in light of the Feb payment, but it still involved increasing my debit to £187pm. She really wasn't interested that I was planning to go to EDF.

Bizarrely, the tariff I was on had 10% discount but was more expensive than the suggested tariff that had 6% discount.

No penalty. I've lost faith in them offering a competitive package or being able to explain their calculations.

Question is, are EDF going to be any better.

hellnearth

Don't know about Edf but Scottish Power phoned me. Their rates were about 8p cheaper for first 900 units than Eon. They have fixed my DD at what I was paying Eon for 12 months.

moonrakerz

mgelder wrote: »

Question is, are EDF going to be any better.

I fear not !

I am in the process of switching to EDF - as time goes on I am starting to regret this action.

The DDs are just one area where they are %$**%$" useless. When I decided to switch I gave them an accurate figure for my gas and electric and told them I was paying £90 a month.
EDF have to charge for each supply individually (why???), the notice for my first DD said that for electricity it would be £3.67 and Gas would be £9.67. (Doesn't even cover the standing charge)

I phoned them and said I wanted to increase my DD to nearer the old figure - my Electricity has risen to £10 and Gas to £30 !!! Not that they have actually taken any money yet. When I queried this I discovered that my gas supply is still coming from my old supplier, more than 2 months after I started. I was informed that this was due to either: "the new system" or "the way the bank holidays fell".
The reason I was told that they hadn't taken any money is that they don't take anything until BOTH supplies are changed over - WHY charge individually then ?

AND of course my Quidco cashback never appeared - only after I chased it up.

I wait to see if my £100 credit is a figment of my imagination too.........

brewerdave

mgelder wrote: »

EON just sent a letter updating my monthly debit to £246, a 38% increase! :eek:

There's no debt on the account, in fact its worked out to within £3 over the past year.

The letter was sent the day before the usual debit went out which skewed their figures - which seems a huge coincidence, but not enough to justify that raise. Has anyone else had a substantial monthly increase just before the latest payment?


Mike

Yes, happened to me ~ 18 months ago -thought they had "improved" their systems to avoid this happening.Now I don't give them the meter readings until AFTER the mnthly DD has gone out!!:T

dogshome

Hi mgelder - The cost of all EDF tariffs will go up on March 1st, which won't yet be reflected by the Switch sites so maybe it's better to wait till then before Switching.

The staff on E.ons phone Service Desk will be working to a script - Put your D/D level challange to them in WRITING, listing your figures and heading the letter Complaint

Tupperware_Queen

to be fair, I've had these sort of letters, when I have rung up they have just set the DD to what I want - I've had both high and low suggestions from them, and I prefer to stick in the middle!!

E.ON_Company_Representative:_Helena

Hi mgelder,

dogshome is correct, the usual reason for the increase when you don't have a debt on the account, is to ensure your account has reached a zero balance for the time of your spring review.

I would do as the other posters have suggested and contact E.ON with your calculations.

You can also view alternative E.ON tariffs on your online account, but I would also say you have done the best thing by using a comparison site to compare the best prices for you.

If you need any more info, just let me know.

Helena

WatlingA5

We're with Eon and were on standard tariff - electricity only. I did an online check for the websaver (can't remember proper name) scheme and the automated response quoted £68 a month DD (£826pa). My bill for the past year was £620, so that was a ridiculous amount even allowing for price rises. Left it a few days and tried again (just out of curiosity) before getting on the phone, and it came to £56 a year, about what I had expected first time.

Then it dawned on me. We've been paying by variable quarterly DD, and the last payment, for the winter quarter, had not registered on the account when I did the first check. Having cleared the last bill, it recalculated to my figure.... switch made and much happier now