EDF Nightmare

squarebanana

My wife has just sold her business, and is trying to get some sense out of EDF energy: she nrmally pays £319.00 per month and more sometimes but they are saying we still owe them after shuttung the account down and getting the final bill. I dont know how clever some of you are but heres a few details of the meter readings and dates: if someone could work it out for me because i havent a clue.

December 24th 2009 Actual meter reading 54026
12th January 2011 Final Meter Reading 76603


Unit price 24th Dec 2009 to 1st Jan 2010 = 12.310p
Unit Price 1 Jan 2010 to 12th Jan 2011 = 9.83p

Standing Charge
24/12/09 - 1/1/2010 = 48p per day
1/1/2010- 12/1/2011 = 38 per day

CCL (i only know present day price) 0.470p

VAT at 17.5% and maybe 15% up to JAN 1ST 2010

My wife has paid in payments:

10/12/2009 £400.00 15/01/2010 £359.00 13/02/2010 £359.00 17/03/2010 £359.00 19/04/2010 £359.00 16/05/2010 £359.00 18/06/2010 £359.00 17/07/2010 £319.00 16/08/2010 £319.00 15/09/2010 £319.00 16/10/2010 £319.00 15/11/2010 £319.00 15/12/2010 £319.00 total £4,468.00


Any help would be appreciated because they say we still owe them money
thanks
ALAN
SB

Cardew

Are you saying that prices reduced by approx 25% on 01 Jan 2010?

Even taking the highest prices of 12.31p and 48p per day standing charge for the whole period, the total is still under £3,500 including VAT at 17.5%.

If your figures are correct(9.93p and 38p) the total is around £3000.

Could you have owed a lot of money before 24th Dec 2009?

devildog

EDF are totally useless. I have only just received a correct final bill from them and I switched September last year.
Despite them having an accurate closing meter reading they decided to grossly inflate it!!
I would never go back to them, even if they offered me free electricity for a year!

squarebanana

Thanks for the replies.

Cardew, yep i would say in my head that around the £3000 mark would be about right, the annoying thing is when we first contacted them and gave them a meter reding on the 12th of Jan, the rep said we were due to around £500 in credit, which the wife was looking forward to. since then no mention has been made of the £500 and that the final bill they have made up , doesnt mention the payments we have made from September 2010. the bill is made up of this:

Amount of last bill: £450.26 (wrong it was: £367.26)
Cancelled charges ex vat 29/09/10 to 10/01/11 -£883.74

payments £0.00p

Electricitiy you have used this period:

29th sept to 15th Jan Previous 71376 A latest 76603C @ 9.80p
=£513.81

Standing charge 108 days @ 38pence per day = £41.04p

total before Vat and CCL £554.85p

CCL 5227@0.47p =£24.57p

Total charges including CCL =£579.42


VAT
cancelled Vat charges at 20% -£11.49
VAT at 20% £12.88
Total VAT at 20% £ 1.39
Cancelled VAT charges at 17.5% -£144.60
VAT at 17.5% £90.06
Total VAT at 17.5% -£54.54
Total owing for this period £92.79

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Right if anyone out there understands this, please leave your name and address for the next round of mastermind........its beyond me.


last but not least we owed them as far as they were concerned before we went into septembers billing period = £367 my wife has paid in sept, oct, nov and dec. £319 per month = £1276 so take the £367 off and we should be left with around £900, adn if we did owe the £579.42 we should still be in credit.

thing is i am having to contact them at work, my boss is understanding but its been 3 weeks now and it still isnt sorted, and the wife has tried ringing, but she hasn't got much of a clue what to say.......:mad:
Alan SB