£90 to change a fuse...

gilbert_and_sullivan

Lady i know was charged the princely sum of nothing for exactly the same problem with her 308SW at the Pug garage, they fixed it whilst doing a winter check as a courtesy, that's how you keep customers.

Well done VW dealer, a lesson in how to lose any possibility of future business for £90...brilliant.

Tucker

That's tosh!! Diagnostic check to find out why a wiper isn't working. Nonesense.

They may have plugged it in, but it didn't tell them this fault.

A warranty should cover faults that occur with the exception of items of wear and tear like tyres, brake pads etc. How on earth can this not be covered by a warranty??

Complain! If you don't get a refund from the dealer. Take your complaint to VW because that's garbage and I think you've had your pants pulled down there!!

johnnyroper

As above this is absolute bo11ox,why on earth would anyone plug in diag machine for a rear wiper????

When i worked in a dealer a fault like this would most likely have been put down to one of them things,new fuse tell customer what has been done and if it blows again it will be looked in to further under warranty,unless there is something wrong causing it to blow that is? this would have been FOC.

Personally i would say the fuse has blown as a result of freezing conditions.

get on to the dealer principle £90 for essentially a fuse change is nothing short of a joke if that fails get on to VW uk.

Hammyman

poppyflorence wrote: »

I am going to complain

About what, the fact you were too lazy to check the fuse? You gave them permission to fix it when you took it in and they fixed it.

forgetmyname wrote:

If its under warranty why would you pay for a repair?

Fuses are consumables and not covered under warranty.

Norman_Castle

If the rear wiper isn't working the garage should have checked the fuse before doing a diagnostic check.

Tucker

Hammyman wrote: »

About what, the fact you were too lazy to check the fuse? You gave them permission to fix it when you took it in and they fixed it.



Fuses are consumables and not covered under warranty.

What??? Not everyone is capable of this sort of thing. Ripping off a good customer is no excuse!!

Fuses blow for a very good reason. The fuse is not the fault. Whatever the underlying fault is ought to be covered by a warranty.

I had an electrical fault that blew the fuse in my heater. It would work again for a short while then blow again.... and again and again. There was nothing wrong with the fuses!!

goldspanners

poppyflorence wrote: »

yes i wish the car had fallen in half at least i wouldn't have had to have paid for it! the fact is changing a fuse does not fall under the warranty. if vw were even slightly fair they would give me a ring and say "its not a big job, tell you what you could probably do it yourself." i want to know which mechanic is getting paid £90 an hour cos im in the wrong job! i spent £10000 on a car the least you expect is that the fuses dont start to go in under a year, is that value for money?

no mechanic gets paid £90 per hour. the mechanic will be lucky to get £10 of that.
the rest goes to pay the service manager, the receptionist,the very expensive diagnostic equiptment,painting the floors,paying the cleaner,topping up the free vend coffe machine. thats where it all goes in a dealership,oh and don't forget the massive rent in what is possibly a prime location.

forgotmyname wrote: »

I would ask them what sensors the computer diagnostic reads on the wipers. Even on a car with automatic
rain sensing wires i would doubt there being much info on a diagnostic test.

If its under warranty why would you pay for a repair?

Tucker wrote: »

That's tosh!! Diagnostic check to find out why a wiper isn't working. Nonesense.

They may have plugged it in, but it didn't tell them this fault.

A warranty should cover faults that occur with the exception of items of wear and tear like tyres, brake pads etc. How on earth can this not be covered by a warranty??

Complain! If you don't get a refund from the dealer. Take your complaint to VW because that's garbage and I think you've had your pants pulled down there!!

diagnostic equiptment can tell a lot of things these days, it can point to blown fuses,it can test switches,it can even make some vehicles drive.
the first thing to do (to save time and ulitmatley the customer money) is to plug it in a look for pointers,check everything the computer can check and then start ripping the car to bit to find the cause of the fault. it makes sense.
it could take you ages to gain access to switches terminal to test with a multi meter,but the computer can test them in seconds.

goldspanners

Tucker wrote: »

What??? Not everyone is capable of this sort of thing. Ripping off a good customer is no excuse!!

Fuses blow for a very good reason. The fuse is not the fault. Whatever the underlying fault is ought to be covered by a warranty.

I had an electrical fault that blew the fuse in my heater. It would work again for a short while then blow again.... and again and again. There was nothing wrong with the fuses!!

so even if the driver trys to move the wipers that have frozen to the windscreen and pops a fuse this isn't the drivers fault?

well who is at fault then? would you prefer a wiper motor a wiring loom strong enough to rip the windscreen up?

Norman_Castle

the first thing to do (to save time and ulitmatley the customer money) is to plug it in

Surely the first thing to do is check the obvious. The fuse!.

Tucker

goldspanners wrote: »

so even if the driver trys to move the wipers that have frozen to the windscreen and pops a fuse this isn't the drivers fault?

well who is at fault then? would you prefer a wiper motor a wiring loom strong enough to rip the windscreen up?

The OP says it failed. It got stuck.

No mention of driver error or turning it on when it's frozen to the window.