Thomas Cook complaint / Not happy with Compensation rewarded

Greg_Fester

Thomas Cook has not changed in years only to tighten up their protective shell against its errant customers.

I recently booked a holiday via Direct Holidays. a subsidiary of TC and while saving myself £205 over the same listed holiday on TCs website, I heaped a whole load of problems on myself.

Direct Holidays charged me 2.5% for paying the first two deposits without telling me that had I split them and paid the second by debit card the charge would have been halved.

The balance was emailed within minutes, however I had to contact TC at 10p a minute to pay the next 3 payments to reduce the balance because I found it impossible to pay online due to website problems. This meant paying to pay on each occasion.

To make matters worse the third payment was not acknowledged and I because of the intransience and utter stubborn belief in their own competence I was obliged to do all the investigative work myself.

It finally transpired that yes they had received the payment, and no they had no knowledge of what happened and sod you.. no apology.
Last time I flew TC was returning from CYPRUS in October when they forgot that I had booked extra leg room due to disability, causing a severe rift and discontent among some the other passengers who were understandably put out, and as the case with Brits they tend to blame their peers rather than those responsible, so TC staff could not care a damn while the verbal abuse flowed freely.
I just hope there are no nuts and bolts on the runway this time or I shall probably close my eyes instead of looking along the wings.

stephb34

If you booked on direct travels website, it would have told you somewhere their credit card fee is 2.5%, as it is if you book on the phone or in a thomas cook shop, the only difference is the internet can't talk and you need to be observant yourself.

ScottySmog

ferf1223 wrote: »

That was kind of my point...I've been on flights before with no IFE due to malfunction...it happens...it's why I bring my own entertainment. I do understand that no IFE on a long flight can make the flight last forever, I have had it happen personally and it does seem like the most disasterous thing in the world...but it's not really something I would expect compesnation for.

Personally, I think that £30/pp is fair compensation given which items were missing...I understand that the TC crew suggested you complain...but I'm not sure how much more you could expect for loss of IFE and a flight bag (most of which we normally end up binning ourselves).

I get that there are 7 of you, and I get that the voucher expires before you could use it again...but if it were me, I would be going for an extension of the voucher and call it a day...or if they won't extend it, whoever can use it should use it...or sell it to someone who can (if it's transferrable) and the 7 of you have a night out.

And there speaks the voice of reason. Cheers Ferf, I was beginning to think the world had gone mad......