Devastated by new car failure :(

forgotmyname

Had many austins/rovers/BL's etc...

Cheap to run and fix. Mini's, metro's, Maestro, Montego's, SD1's, Rover 825i, 825 Diesel with over 200,000 on the clock.

casseus

the rover diesel is a good car its the damn K series engine that have the problems. its a 03 plate deisel so will the BMW engine in it.

how long ago did you buy it.

the boot also works off a handle pully beside the driver seat and door just pull it to pop the boot thats where the pully for the filler cap is too unless they decided to move it.

StrongWork

jomow1977 wrote: »

Hi all
Would appreciate some advice. We bought a car (Rover 25, diesel, 03 plate, 105k miles) for £1950 from a reputable car dealer, established for 30+ years, family owned, specialise in higher end cars.
Anyway, bought the car, drove it home, all ok. Discovered the radio was locked, needed a code which we didnt have. Emailed the dealer - no joy. Got new stereo, then discovered boot wouldn't lock through central locking or via the keys provided!
THEN driving about 40 miles away from home to a day out...disaster. Turbo blew, lost control of car, masses of smoke, fire engine called, traffic both ways ground to a halt as no-one could see. Likely to be terminal, new ngine, new turbo etc. Had to pay £30 to get it towed off the road.
My b/f called the dealer straight away, the guy he spoke to was SO rude, said they wouldn't do anything until it was back with them (30 miles from where we broke down). It'll cost £130 to get it back to dealers and got a horrible feeling they'll refuse to do anything. No warranty.
Am SO SO sorry for long post, just would love some advice, any response appreciated.
Thanks
Jo

How long after purchase did the car fail?

If it was private, it'd be a case of caveat emptor (buyer beware), but since you've purchased from a dealer you have the Sales of Goods act in your favour.

NeverAgain wrote: »

The usual anti-Rover tosh from one poster on this thread.

My brother was a Rover fan and had about six of them until the company folded.

None of the cars ever left him stranded, or failed to start, but he did have some warranty work done.

The biggest job was a replacement Steptronic gearbox in a 400.

Bit of a joke that, since the box was made by BMW.

Going back to the OP, it is a sorry tale, but she doesn't say how soon after buying the car it was that it broke down.

The sooner the better in terms of getting a refund.

No smoke without fire (no pun intended OP!). If Rover were 'that' good, they'd still be around. Overpriced (for what they were vs the competition), old rebodied Hondas with shocking build quality.

Drove an 800 across Europe and it was an utterly hateful piece of rubbish. Shocking ergonomics and interior design, poor drive train, autobox dimwitted and slow to react, scandalously bad engine refinement. This was apparently the 'premium' model.

It is no surprise Rover failed. Badly.

But anyway OP, don't let that get you down!

Norman_Castle

I expect the dealer sounded rude because he knew it will cost him money. Depending on how long you've had the car the sale of goods act should help.

cyclonebri1

vaio wrote: »

I'd have thought that.....



is plenty of hard facts to get a decent garage to send someone out in a breakdown truck to look at it rather than expecting the poor punter to get an immobile car 30 miles back to them

Couldn't agree more, with a catostrophic failure like that on their hands, they should have recovered it:T

Waranty or not, you have protection if sold by a trader.

Strider590

I'd have it trailered to their forecourt and dumped there, preferable on a day when they've lots of customers there, walk on in and kick off big style

Gloomendoom

Incyder wrote: »

Well you've broken my car buying rule No1, No Rovers or any other British Leyland badges, ever.

bla, bla, bla...

What an idiot!

StrongWork wrote:

Drove an 800 across Europe and it was an utterly hateful piece of rubbish. Shocking ergonomics and interior design, poor drive train, autobox dimwitted and slow to react, scandalously bad engine refinement. This was apparently the 'premium' model.

I ran Rover 800's from 1990 until 2010. The last one for twelve years and 150k. It never let me down. Oh, and it had a KV6 engine and autobox too.

As far as build quality goes, nothing ever fell off or wore out. I found the ergonomics excellent (I'm 6'4"). The engine was smooth as silk. It was the current price of petrol and the 24mpg fuel consumption that prompted me to swap it for a diesel car.

knightstyle

Long ago I had a similar experience with a dealer. Towed the car onto the road outside his garage with a big notice on it "Buy today from +++++ regret it tomorrow" The car disappeared that night so I reported it to the Police and it was in the dealers yard. I said repair it or I ask the Police to prosecute. They said they had moved it as it was an obstruction, NOT. Anyway they soon repaired it.

Gloomendoom

vaio wrote: »

How long did you have it before it broke? miles covered?

Generally, Sale of Goods requires merchantable quality, reasonably durable and faults to be repaired without cost or inconvenience to the buyer. There is also the possibility of rejection and full refund.

http://www.berr.gov.uk/files/file25486.pdf

is a guide for traders but covers everything you need to know.

I'd be inclined to document everything and then reject as it doesn't sound like the sort of garage you want to be dealing with

This is good advice.

Contact the Office of Fair Trading for more help.

Tilt

I came on because of the title of the thread which I now see as a little miss-leading but hey hoe.

While the OP checks her diary to see when the car was actually purchased, I will just add to the few useful above posts that when buying a used car from a trader, the SOGA applies which give the buyer protection for the first 6 months of ownership. During that period, any defect (Ex fair wera and tear) which occurs is assumed to be present at the point of purchase and any warranty offered (free or otherwise) does not replace this. The seller must have the opptortunity to inspect and arrange for repairs to be carried out when necessary in the first instance. There is also provision under the SOGA to reject the car and demand a full refund within a reasonable time although 'reasonable time' is not defined.

In the OPs case, it would appear she has already shot herself in the foot with the origianl problem; the radio by replacing it. Depending on how the car was adverstised, the radio problem would of been down to the seller to rectify. As for the boot lock, it seems that at some point it has had the lock re-placed.

As for recovering the car to the seller; the cost would be the seller's responsibility if the car sufferd a defect which could be attributede to a pre-sale fault. All this of course would be down to a judge to decide if it went down the court route.

So we await the further input from the OP.