EDF - Online Saver 5

Becles

I'm on Online Saver 5 plan for gas and electricity with EDF. My contract runs out on the 31st March.

Does anyone know what prices I will be paying after 31st March?

I've tried speaking to EDF several times who can only tell me the price won't be rising now, but they can't tell me what will happen after 31st March!

moonrakerz

Becles wrote: »

I'm on Online Saver 5 plan for gas and electricity with EDF. My contract runs out on the 31st March.

Does anyone know what prices I will be paying after 31st March?

I've tried speaking to EDF several times who can only tell me the price won't be rising now, but they can't tell me what will happen after 31st March!

If EDF can't tell you, do you really think that anyone on this site will be able to ?

Becles

When I said they can't tell me, I meant the conversation goes something like:

Me: what will happen to my prices after 31st March?
EDF: you're not affected by the recent price rises as your prices are fixed till 31st March
Me: but what happens after 31st March?
EDF: don't worry, the recent price rises won't affect you
:wall:

I was hoping someone else had encountered EDF staff who can listen and answer questions constructively.

Apologies if I should be asking questions like this on here. I'm not a regular on this part of the forum

macman

You would normally revert to the standard tariff once your minimum term expires.

moonrakerz

Becles wrote: »

I was hoping someone else had encountered EDF staff who can listen and answer questions constructively.

I am having a saga with EDF myself at the moment, I have to say the quality of their customer service is dreadful ! The staff obviously operate from a "script". I do sympathise with you there.

But even the CEO of EDF won't know what their prices are going to be after March 31st, so some "minion" in the call centre certainly won't. Decisions on pricing energy are usually made and announced at the last minute. When you look at the goings on in the Middle East you can see why