Scottish Power Final Bill: That cant be right!!!

coyotecc

Hi

I have been with Scottish Power for 6 months roughly give or take, but am now leaving for another provider. I have steadily and dutifully paid my dues through the prepayment meters and never gone into emergency credit. After the 6 months i got the dual fuel cheque for £35 and was quite impressed with them as a company and have never had an issue with them it was just better for me to go to another provider

Imagine my shock when i got a bill in for £144 detailing charges from 19th August 2010 to 13 Jan 2011. They said i had energy charges of £253.29 and with my credit of £121.46 and VAT of £12.66, i owed them £144.49

When i work out their costs myself in their breakdown of charges i get £253.29 costs, £155 payments received and VAT of £12.66 i get £110.95

How can this be?? When i have never used emergency, always paid on time and been a model customer, where are these figures even coming from??

Surely if you pay your meters regularly and keep them above emergency there should be no energy charges, i thought that what prepayment was all abt??

Any help you can give would be much appreciated

Premier_2

Did you provide actual start and end meter readings when you moved to and from SP?

Did SP accept these, and are they what your statement reflects?

Did you get any refund from the supplier you had before SP?


Edit: The other possibility is that your meter has not been correctly calibrated (to reflect correct unit charges) but that is not usually a problem nowadays as it gets corrected remotely (via top-ups).