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Cavity walls - Mark Group
This is what I've sent to the Mark Group on their "How was our service" form:
"Concerning your cavity wall insulation service.
This company seems to be a bit of a joke really. Last year your people were going door to door offering the reduced rate loft and cavity wall insulation (£99 each). So we were booked to have both done. The guy who turned up to do the loft informed up that the cavity wall had already been done, he claimed a second surveyor had been out, drilled, and found it full. This was a lie as no one had been here while we were in and if they had illegally drilled our at our property they would have found the walls empty. We contacted yourselves and you promised to get back to us with a new appointment. Nothing happened.
Then last month someone called to see how happy we were with the work. After the explanation above he re-booked another surveyor who once again found the walls empty. We were then booked to have the work done on Feb 17th, now for free, as we are now on the relevant benefits.
This time you have phoned and moved the appointment forward to today, "within 2 hours of the call". We have stayed in all day, and when it became clear no one was coming we called and you managed to get 2 vans to us around 3pm. The men in the vans clearly didn't want to do the work, they asked about damp/mould and we showed them the bedroom walls where there are damp stains. They left the property and gathered at the end of the drive, then left in the vans without speaking to us. After calling you again we were told the work cannot be done due to the damp/mould.
1. The mould is there because you failed to complete the work last year and we can no longer afford to heat the house enough to keep it away.
2. The surveyor was told about the mould and said this would not be a problem.
3. I suspect as it was 3pm on a friday the men were more concerned with driving back home and simply did not want to do a job that they didn't know was happening and didn't have paperwork for.
Is there any point trying to get cavity wall insulation from the Mark Group. Because so far your customer service has been appalling and it seems no one who works for you knows what is going on. I am recommending to family and friends not to bother with your company as we have had nothing but trouble with you so far."
:mad:
I've had enough now, the "mould" that's left is just staining from last winter, which might not have happened if they'd done the job.
And the more I google about mould and cavity walls the more reports of insulation causing damp I find. Do I even want the stuff fitting?!
"Concerning your cavity wall insulation service.
This company seems to be a bit of a joke really. Last year your people were going door to door offering the reduced rate loft and cavity wall insulation (£99 each). So we were booked to have both done. The guy who turned up to do the loft informed up that the cavity wall had already been done, he claimed a second surveyor had been out, drilled, and found it full. This was a lie as no one had been here while we were in and if they had illegally drilled our at our property they would have found the walls empty. We contacted yourselves and you promised to get back to us with a new appointment. Nothing happened.
Then last month someone called to see how happy we were with the work. After the explanation above he re-booked another surveyor who once again found the walls empty. We were then booked to have the work done on Feb 17th, now for free, as we are now on the relevant benefits.
This time you have phoned and moved the appointment forward to today, "within 2 hours of the call". We have stayed in all day, and when it became clear no one was coming we called and you managed to get 2 vans to us around 3pm. The men in the vans clearly didn't want to do the work, they asked about damp/mould and we showed them the bedroom walls where there are damp stains. They left the property and gathered at the end of the drive, then left in the vans without speaking to us. After calling you again we were told the work cannot be done due to the damp/mould.
1. The mould is there because you failed to complete the work last year and we can no longer afford to heat the house enough to keep it away.
2. The surveyor was told about the mould and said this would not be a problem.
3. I suspect as it was 3pm on a friday the men were more concerned with driving back home and simply did not want to do a job that they didn't know was happening and didn't have paperwork for.
Is there any point trying to get cavity wall insulation from the Mark Group. Because so far your customer service has been appalling and it seems no one who works for you knows what is going on. I am recommending to family and friends not to bother with your company as we have had nothing but trouble with you so far."
:mad:
I've had enough now, the "mould" that's left is just staining from last winter, which might not have happened if they'd done the job.
And the more I google about mould and cavity walls the more reports of insulation causing damp I find. Do I even want the stuff fitting?!
:beer: Getting married 18/06/11 :beer:
0
Comments
-
Hi
There are some interesting case studies at the bottom of this page regarding problems caused by cavity wall insulation
http://www.premier-heritage.co.uk/category/blog/case-studies/0
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