Annoyed, misadvertising

moonrakerz

vuvuzela wrote: »

Strange analogy.

It is a perfectly acceptable analogy. I want to know what I will pay for an item up front.

Tesco say 10p. I KNOW that I have to collect it for that price. The very first page (before I even try and order anything) tells me that it will cost £3.99/£4.99/£5.99 (depending when) to have my 10p loaf delivered. The cost of the loaf is still 10p.

Vistaprint say £x, then as I progress through the order more and more charges that are NOT mentioned up front crawl out of the woodwork. I KNOW I will have to pay postage - but, the postal charges ranged from high to extortionate - the higher postage prices apparently "hiding" an improved quality and speed of service within Vistaprint. If they want to offer a faster service for another £x - fine, but tell me up front, don't bury the cost in another charge.

I don't have a problem with any of these charges - all I want to see is what the cost will be when I start - not having to plod through a long, tedious ordering system with, seemingly, a new cost being added at every step of the way.
The opening page says "starting at £6.99" - the cost of the calendar doesn't start at £6.99 - it actually starts at £11.96, plus postage, plus what else ? The cost of the calendar is NOT £6.99.

As I said, Ryanair tactics !!

moonrakerz

Storck wrote: »

Ask them if you can go and collect the stuff, then it would be the same as your Tesco example.

NO it wouldn't !! That is my point !!

shaun_from_Africa

It is a perfectly acceptable analogy. I want to know what I will pay for an item up front.

Which is why Ryanair / Easyjet etc get so much flak.
"£29.99 to Paris" (+booking fee, credit card fee, check in fee, baggage fee etc), some of which are not shown until you have been through the full booking process and are going to pay.
Why not have these fees shown before you start the booking?
(maybe because people will see that some of these "low cost" airlines aren't so low after all and will choose another carrier)

Fiddlestick

Azari wrote: »

I you have to pay £5+ for postage and £0.99p in order to get your mug in what way did you 'get the mug for 99p'?

Because the mug is 99p - the postage is a fiver.

The actual product is 99p.

I'm not sure how I can be any clearer...

Azari

Fiddlestick wrote: »

Because the mug is 99p - the postage is a fiver.

The actual product is 99p.

I'm not sure how I can be any clearer...

All you are doing is making it crystal clear that you are wrong!

Can you send them 99p and get the mug?

No.

If you send them ~£5.99 will you get the mug?

Yes.

So you can't get the mug for 99p. You get it when you send them ~£5.99. You get the mug and they get ~£5.99. You get the mug for sending them ~£5.99. You will not get the mug for sending them 99p.

Sid_Wolf

it said nowhere on the leaflet thingy 99p & P&P, not even in tiny print at the bottom/on the back, nowhere.

So yea I guess I did (perhaps naively) think it was going to be 99p.

I wouldnt have minded paying £1-2 for delivery, but £5+ :eek: no thanks :rotfl:

competitionscafe

You can get £5 cashback on your first order at Vistaprint (assuming it tracks okay) so that would cover the postage costs.
http://www.topcashback.co.uk/vistaprint/

Make sure you read all the small print on the Vistaprint site though.

http://www.google.co.uk/#hl=en&xhr=t&q=vistaprint+scam

Also, use a free online email account when ordering from places like Vistaprint to avoid your main email address being bombarded with Vistaprint spam.

BlueAngelCV

Azari wrote: »

All you are doing is making it crystal clear that you are wrong!

Can you send them 99p and get the mug?

No.

If you send them ~£5.99 will you get the mug?

Yes.

So you can't get the mug for 99p. You get it when you send them ~£5.99. You get the mug and they get ~£5.99. You get the mug for sending them ~£5.99. You will not get the mug for sending them 99p.

That is how delivery charges work everywhere! It is not something sneaky that vistaprint are doing, it is what pretty much everyone does.

If you order something online & see that it costs X price you don't assume that that includes postage.

That said I think there has been some confusion between Sid_Wolf's issue and moonrakerz's. I think the first is completely understandable but the second seems a con.

Azari

BlueAngelCV wrote: »

That is how delivery charges work everywhere! It is not something sneaky that vistaprint are doing, it is what pretty much everyone does.

I was not suggesting Vistaprint were doing anything sneaky.

If you order something online & see that it costs X price you don't assume that that includes postage.

Quite correct but that does not alter the fact that you cannot 'get' the mug for 99p. You 'get' the mug for handing over ~£5.99.

It is facetious to say that you can 'get' something for a sum of money for which you cannot 'get' it at all.

Fiddlestick

Azari wrote: »

Quite correct but that does not alter the fact that you cannot 'get' the mug for 99p. You 'get' the mug for handing over ~£5.99.

No, you get the mug for 99p and it costs them 5.99 to post it to you.

I know what you are getting at but the mug is still 99p and the postage is still 5.99.

It really cannot be any clearer.

I'm sure if you lived in the same town as them and offered to collect it in person you wouldn't even need to pay the postage!