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Sickness benefit question

Hi, I am hoping someone on this board may be able to guide me a little. My mother is experiencing some significant health issues and is unable to work at present. It is looking like she will be unable to return to work in the next few months, so what is the procedure for sickness benefit claiming? I know theres been a lot of change on that front, so where do we start, or indeed what can i assist her to claim?
many thanks in advance:o

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