cotton traders quality

catford

I bought a pair of trainer type shoes back in may which have hardly been worn yet the soles have worn through,both heels have collapsed,and they soak water up like a sponge!!:eek:
I emailed to complain because they were supposed to be good quality:p ?? at a reduced price and the only reply I,ve had is an automated reply telling me how busy they are----surprise,surprise:rolleyes: :rolleyes:

The moral must be that you get what you pay for, but I shant buy from them again and would advise others not to!!;)

pboae

I've had tons of stuff from cotton traders, especially their shoes, and I've never had a problem with them. So I would always recommend their products, but from your experience it sounds like their customer service is very lacking. Why not try phoning them instead to see if you can get a better response?

catford

pboae wrote:

I've had tons of stuff from cotton traders, especially their shoes, and I've never had a problem with them. So I would always recommend their products, but from your experience it sounds like their customer service is very lacking. Why not try phoning them instead to see if you can get a better response?

It was customer services that got back to me and they obviously dont want to contact me again. I don't intend to use my time chasing them,I just won't get any more stuff from them.;)

grex9101

cotton traders eh?

really pushing the boat out, aren't we?

You must have spent, oooh, a few hundred pence on those shoes... :rolleyes:

Xbigman

Thats not the point. If stuff is sold it should be of merchantable quality and fit for purpose.

If they don't give a refund go to trading standards.
Regards



X

pboae

catford wrote:

It was customer services that got back to me and they obviously dont want to contact me again. I don't intend to use my time chasing them,I just won't get any more stuff from them.;)

Fair enough, but if I'd had something that shoddy I'd want my money back.

catford

grex9101 wrote:

cotton traders eh?

really pushing the boat out, aren't we?

You must have spent, oooh, a few hundred pence on those shoes... :rolleyes:

We aint all rich chiks---Miaow:p

dmg24

It sounds to me like they will reply properly, but have sent the auto reply as a courtesy to let you know there will be a short delay.

Why not wait until you have actually heard from them before taking it any further? They have not refused you a refund. If you are not even willing to pick up the phone to call them then Trading Standards are not going to be interested.

catford

dmg24 wrote:

It sounds to me like they will reply properly, but have sent the auto reply as a courtesy to let you know there will be a short delay.

Why not wait until you have actually heard from them before taking it any further? They have not refused you a refund. If you are not even willing to pick up the phone to call them then Trading Standards are not going to be interested.

This is the vent board and I've vented:mad: --I don't expect to get anything from cotton traders.;) I bought online/complained online.
I've no intention of getting more stress and wasting my life phoning a company that sells cr*p
I wont shop there again and I just wanted to make other people aware that the goods "can" be rubbish ,and that the customer service is as bad!:beer:

dmg24

catford wrote:

This is the vent board and I've vented:mad: --I don't expect to get anything from cotton traders.;) I bought online/complained online.
I've no intention of getting more stress and wasting my life phoning a company that sells cr*p
I wont shop there again and I just wanted to make other people aware that the goods "can" be rubbish ,and that the customer service is as bad!:beer:

Fair enough! x