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what is right on tv return

my friend got married last month a couple of days before they got married they brought a 32in flat screen tv from m&s but didnt open it coz were waiting for after wedding
well they got married went on honeymoon when come back found out her family had brought them a bigger tv so dont need the m&s one went to take it back with receipt the tv still in compleet box not open
what are there rights as m& s wont refund she even sai well il be happy with credit note but no they still wont take it back !!! what is here rights
it was 2 days out side the 30day refund as they got delayed on the flights coz all the fighting in egypt can some one advice plz

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 3 February 2011 at 9:10PM
    Sorry, but after this time they have no right to a refund or credit note just because they have decided they no longer want the product.

    Absent because of wedding... fighting in Egypt... duplicate present...
    all things that have no effect on her rights.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    cozza wrote: »
    my friend got married last month a couple of days before they got married they brought a 32in flat screen tv from m&s but didnt open it coz were waiting for after wedding
    well they got married went on honeymoon when come back found out her family had brought them a bigger tv so dont need the m&s one went to take it back with receipt the tv still in compleet box not open
    what are there rights as m& s wont refund she even sai well il be happy with credit note but no they still wont take it back !!! what is here rights
    it was 2 days out side the 30day refund as they got delayed on the flights coz all the fighting in egypt can some one advice plz

    the 30 day refund policy is a courtesy
    theres no obligation to refund
  • Tough luck I'm afraid.

    Maybe they could put it on ebay & then put the money towards a bigger tv?
    Wedding 5th September 2015
  • cozza
    cozza Posts: 502 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    thank you wealdroam and custardy and blueangel cv i find your reply sarcastic !
  • dreamypuma
    dreamypuma Posts: 1,352 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Your friend could lodge a claim for his losses against President Hosni Mubarak. Just use the small claims court.
    My farts hospitalize small children :o
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