Ebico website shows wrong prices (total)

elektra

Please confirm to me that I'm right and that their website is showing wrong total when you put in amount of KWH.

from this website
https://www.ebico.org.uk/products-and-prices/our-gas-prices#calculator_gas

EquiGas costs 3.82p kWh excluding VAT (4.011p per kWh including VAT at 5%)


put 10,000 KWH into their calculator and you get

With EquiGas, this amount of gas would cost you £382.000 including VAT (£362.900 excluding VAT at 5%).

so they are showing the price of £382 as being the total inc vat when really it is the total ex vat.


edit : they have now updated page, and a thankyou email from them

MillicentBystander

I pointed out on another thread recently that they also have the pre-increase prices showing on this page:

https://www.ebico.org.uk/products-and-prices/rates-and-prices

When you put yourself forward as an ethical company you have to be so careful to make sure you are beyond reproach...

elektra

Thanks

I just wanted to check that it was not me having a brain dead moment after spending the last half hour or so checking bills, and on comparisons sites.

I've just come to the conclusion that Ebico are probably no longer the cheapest for me for gas.

MillicentBystander

Unless you simply refuse to pay by DD and unless you are a low user, that doesn't surprise me.

undaunted

Clearly there is an error but such criticsm seems a little harsh. Even the most ethical of people / companies are subject to genuine human error. Have you first tried pointing this out to them & asking them to amend rather than jump straight to implying dishonesty on a public forum?

As to their prices in my area at least Ebico offer competitively priced electricity, however you choose to pay (and some, especially older people, do still like to receive paper bills & make cash / cheque payments even if it isn't the cheapest possible option believe it or not)

elektra

undaunted wrote: »

Clearly there is an error but such criticsm seems a little harsh. Even the most ethical of people / companies are subject to genuine human error. Have you first tried pointing this out to them & asking them to amend rather than jump straight to implying dishonesty on a public forum?

As to their prices in my area at least Ebico offer competitively priced electricity, however you choose to pay (and some, especially older people, do still like to receive paper bills & make cash / cheque payments even if it isn't the cheapest possible option believe it or not)

I was going to do this, however was feeling brain dead so wanted someone else to check it first. I'll email them later.

I have been perfectly happy with their service (switchover, bills) but no longer cheapest supplier for me.

MillicentBystander

I certainly wasn't implying dishonestly, my feeling is it's an error/inefficiency on their part. But imagine if one of the Big 6 did this - they would be jumped on by many (including me) on here. The fact that Ebico call themselves the ethical energy supplier IMO makes an error/inefficiency like this even harder to accept.

PS I will also email them, pointing out their error. I'm sure they will speedily correct it.

elektra

they have now updated page, and a thankyou email from them