Web Hosting package. money back garauntee. Whats it worth?

vinylmusic

3 months ago I decided to give Streamline.net a try
They were offering a free trial of 3 months
I asked at the beginning if I could have the multisite package but was told it would be best to wait until after the trial period and upgrade

I did what they said and last week they took £143.71

It turned out that the multisite package was more expensive than I thought so I wanted to opt out
I asked for my money back and they are being very difficult saying I entered into a contract
So what is this money back garauntee?
It surely only applies once the payment has been taken and not from the beginning of a free trial
I'm trying to fight it if I can find away

Has anyone else been stung like this? is there a way out of it?

Hammyman

How were you stung? Surely their prices were displayed? Oh look, it is - ON THE FRONT PAGE OF THE WEBSITE - £6.99 a month for the first 3 months then £12.99 per month after that. Clicking on the MORE INFO link takes you to the pricing page for that package which shows

"PAY YEARLY 50% OFF FOR 3 MONTHS £120.65 (£144.78 inc VAT)."

So just how was the package more expensive than you thought when the prices are clearly displayed? They're in a great big naff off font in a nice pinky purple colour on a white background. You cannot miss them.

Sorry but you've not been stung and are a victim of your own stupidity and unfortunately for you there is no compensation for that.

BTW its a lot cheaper than I'm paying...

Have you been signed up for more than 30 days? If not, have you tried phoning them to cancel?

steve1980

Check out this. There are some horror stories!

http://www.google.co.uk/search?sourceid=chrome&ie=UTF-8&q=Streamline+Complaints#sclient=psy&hl=en&source=hp&q=Streamline.net+Complaints&aq=f&aqi=&aql=&oq=&pbx=1&fp=3780ae5a7506418e

vinylmusic

Hammyman wrote: »

How were you stung? Surely their prices were displayed? Oh look, it is - ON THE FRONT PAGE OF THE WEBSITE - £6.99 a month for the first 3 months then £12.99 per month after that. Clicking on the MORE INFO link takes you to the pricing page for that package which shows

"PAY YEARLY 50% OFF FOR 3 MONTHS £120.65 (£144.78 inc VAT)."

So just how was the package more expensive than you thought when the prices are clearly displayed? They're in a great big naff off font in a nice pinky purple colour on a white background. You cannot miss them.

Sorry but you've not been stung and are a victim of your own stupidity and unfortunately for you there is no compensation for that.

BTW its a lot cheaper than I'm paying...

Have you been signed up for more than 30 days? If not, have you tried phoning them to cancel?

I am not sure that you understood me or if I made things clear enough.
I think that their price is very reasonable if that was the package that I wanted but its not what I wanted.

I started off with the free trial of 3 months and at the beginning of that trial I asked if I could have the multisite hosting instead.

For the multisite package I would have no free trial and would have to start paying for it from that day on

It was suggested to me that I could continue till the end of the free trial and then upgrade to multisite hosting from then on.
Therefore I let it go over the free trial period with every intention of upgrading.

When I set about doing so the price appeared to be higher than what I had read three months earlier and I decided it was too much for me

Seeing that there was a 30 day money back garauntee http://www.streamline.net/web-hosting/plus-hosting/ (see bottom of page) I thought no problem.
A money back garauntee cant apply to a free trial period because money has not been taken

Money was taken from my credit card on 29.01.11 Therefore I dont think that it is wrong to asume that I can ask for my money back 30 days from that date.

When I asked for my refund they said I would first have to respond to a ticket confirming I wish to cancel
That I did.
24 hours later and no word from them I called about my refund
I was told I probably wouldnt get it and would have to wait a week for a decision.
I want an answer now, I thinkits unreasonable that they wont let me talk to their cancellation department and drag it on like this

It looks like I'm now on the way to losing my money and getting absolutely nothing for it

vinylmusic

steve1980 wrote: »

Check out this. There are some horror stories!

http://www.google.co.uk/search?sourceid=chrome&ie=UTF-8&q=Streamline+Complaints#sclient=psy&hl=en&source=hp&q=Streamline.net+Complaints&aq=f&aqi=&aql=&oq=&pbx=1&fp=3780ae5a7506418e

Thanks for that. After looking at those reports I don't feel so alone but that wont solve my issue.
I see some of them date back to 2008 which worriess me even more as probably nothing has changed
I am determined not to let this go. £143 to me is a lot of money

The_mangler

Im in the middle of a wrangle with them right now; they took increased money from my bank account without warning and I had decided to downgrade this year but now they refuse to refund or alter the package. Its now at the stage where my last 2 emails have been ignored, I phoned but of course it wasnt her department (!) and Im to put in a complaint in writing. Im so annoyed with this, I was waiting for the email to arrive so I could ask them what other packages were available but none came, now Im left struggling to meet direct debits out of my account for other matters due to their unexpected withdrawal.

Take my advice, dont touch them with a bargepole

Mr_Oink

Hang on a minute, are this the scumbags that are also known as 'Fasthosts' by any chance? Gee, they really need a

<<< W I D E >>> berth. It's just the address for them also comes up the same:

Discovery House, 154 Southgate Street,. Gloucester, GL1 2EX. +44 (0) 870 888 3500 ... Zoons Court. Roundabout. CG. LEDBURY. GLOUCESTER. DOCKS. TRAFFIC ...
www.fasthosts.co.uk/companyinfo/contactus/Fasthosts-Maps.pdf

Proper shysters, and clueless with it.

A number of clients of ours firewall of ALL Fasthost ranges inbound and outbound - really, not a good place to host at all.

They were king of the glossy add, and king of making promises, but the reality of it was very different. Slow, spammy, expensive, poor & clueless support, unhelpful - and that's just their good points!

EDIT
As for getting your money back, how did you pay? I'd take it up with the card provider and say it was not authorised - after all, the amount they took was *not* authorised. Had they have returned it when you ask, they could have reversed the transaction for free. If you card provider are helpful, they may charge them back with an additional 'charge-back admin fee' - which they deserve TBH.