Is Powergen ripping me off

Iceman79

I recieved a letter from Powergen this morning telling me that i have an outstanding balance of £73.00

I have always used a card meter because that was already here when i moved to my flat 6 years ago so how can i owe money as i have already paid for it.

Now they are expecting me to pay an extra £5 per week toward paying off the debt.

I have tried all day to phone them but they are not picking up.

What can i do as i really cannot afford an extra £20 per month.

espresso

Yes they are ripping you off, as you will be paying extra for having a prepayment meter! You would be best to change to a credit meter and then switch to the cheapest supplier, however you will need to pay off this debt first.

anniecave

I would ask them for the details of how the "debt" has come about. I guess it depends on how the card meter works in terms of how much you pay and how much you use and how the two interlink. I know it is possible to get into debt on a card meter, but I thought it was only a small amount.
Can you tell how much credit/debt you have on the meter? If you can, I would keep an eye on it to make sure you aren't going into debt. Or do they normally send you a statement every few months?
Prices have gone up a lot over the last few months, so that may be it