We've been sold the wrong Electricity Plan - E-on

LuBo_79

Hi

Just some advice please.

My husband signed up/was sold (He's a salesman dream) to a new electricty plan :eek:

and unfortunatly, it is completely the incorrect one for our usage. We are Economy 7 and this isn't ( Is the basics of it) and the Electricity Bills are astronimcal. I have been in touch with E-on but have heard nothing yet. In anyone's experience are they likely to be able to change this?

notbritishgas

Do you still have an Economy 7 meter?
If so then EoN should transfer you to that tariff. I think EoN are one of the companies that add the 2 readings together to put you on the normal tariff.

macman

Yes, of course, if you want to change to another Eon tariff you should be able do it almost instantly, possibly via your online account. Are you on a minimum term contract though?
But why not do it the right way via a comp site and then sign up via a cashback site to another supplier if it's cheaper?
But if you are going to change suppliers, then I suggest you go back to Eon standard E7 tariff first, as otherwise you will be paying non-E7 rate for another 5-6 weeks until you switch.

Premier_2

LuBo_79 wrote: »

... I have been in touch with E-on but have heard nothing yet. ...

Back in 1876, Alexander Graham Bell made a brilliant invention that might help you with this; try it

Iris_Blue

You have a 14 day cooling off period if you wanted to change

Miss_Moppet

LuBo 79, if you’ve already received more than 1 bill from Eon since the salesman signed up your husband, I guess the 14 day cooling off period mentioned by Iris Blue doesn’t apply here.

If your husband relied upon the advice of the salesman as to a suitable tariff for your requirements etc and if the salesman’s advice was negligent as your post indicates, then you may have a claim against Eon for the difference in what you’ve been charged by Eon and what you would’ve been charged had your husband received the right advice. The figure will continue to rise until Eon puts you on the right tariff.

You appear to be on the wrong tariff because of the salesman’s poor advice and this makes a strong case against Eon all by itself. That means you probably don’t have to prove what the salesman actually said to your husband at the time. As well as getting Eon to switch you to the right tariff, you appear to be entitled to compensation. I’d definitely write to Eon (by email) instead of telephoning (even though Premier recommended it), set out your complaint in full and ask them for a complaint reference number, they’ve got to do something in 28 days.