Play.Com AAAARRRRGGHHHHHH

Daytona_nev

Anyone had this kind of trouble with Play.com's appauling customer service?

To cut a long story short.

I bought an item for £44.99 ( £14.99 by credit card and £30.00 by gift voucher ).

I returned the item and stated on the RMA that I required a refund. The item was received and this all started when I got an email stating they were to issue a replacement.

I telephoned to advise I wanted a refund ( a very difficult conversation with an outsourced customer service person who’s English wasn’t great ).

I then got a refund several days later of £14.99 to my credit card but no voucher refund ( usually they just send a replacement gift voucher by email ). My Play.com website account history only logged a £14.99 refund.

I then emailed them to point this out and got no response.

I checked my account several days later to see my account history had been updated whereby the original £14.99 refund on that particular date had been altered to show as if £44.99 had been refunded on that date!!! !!!!!!!

The extra £30 never appeared on my credit card.

Numerous frustrating phone calls, numerous broken promises and any email complaint is met with the reply that I have been fully refunded and I won’t be getting a replacement gift voucher.

There appears to be no complaint procedure, I have no recourse via credit card because the original £14.99 has been refunded.

Basically I’ve spent a £30 gift voucher that Play.com are refusing to refund! All down to total ineptitude. My pi$$ is at boiling point!

cheekyherb

I had a similar problem just before christmas and found the whole customer service telephone line appauling. Drop them an email as you tend to get an "english speaking" person responding. In the end was resolved but took a while! sorry to hear you having problems!

Daytona_nev

cheekyherb wrote: »

I had a similar problem just before christmas and found the whole customer service telephone line appauling. Drop them an email as you tend to get an "english speaking" person responding. In the end was resolved but took a while! sorry to hear you having problems!

I wish that were the case. Even the email responses i've had have been appauling English.

They don't seem to bother to address your particular points in your email, just issue a stock response.

squack

"appauling english" , lol

shandypants5

I had BIG problems with play just before Xmas.

They took my order and then my account said awaiting stock for 2 weeks.
When I phoned them I could hardly understand anyone I spoke to and when I tried the Email route I just got a generic reply.
Strangely though, the day after I emailed them my account went to "in packing" and stayed there for 2 days.
Two irate phone calls later and my account finally showed as "dispached".

I wait. . . 5 Days. . .

My item arrives. . .

I open it and its the wrong thing. Grrrr.

I call them again and the tell me to return it and they will send me the right item out as soon as they get it in stock.
And there is no possible way to get it to me in time for Xmas. it just cant be done. sorry, its impossible.
(Xmas is still 10 days away at this point).

I spend an hour and a half on the phone speaking to several numptys and finally get to speak to the head numpty on that shift and got him to refund my credit card RIGHT NOW. (something that all the other numptys told me was also impossible to do).

I used to like PLAY.com. but something has happened and they are now pretty rubbish and I certainly wont ever use them again.

Once I got my money back I ordered the same item from Ebuyer.

Ordered at 6pm on friday. it arrived at my doorstep at 11am saturday.

WELL DONE EBUYER.