Missed appointments

ANGLICANPAT

Are BG still paying compensation for missing appointments ? Two appointments, two no shows.

j1mgg

They still do £20 compensation if you complain. I got £40 compensation cause they missed one appointment and moaned that a days holiday was worth more than £20 so the second advisor gave me another £20.

ANGLICANPAT

Thank you J1mgg . Ill give it a go. Wouldnt be so bad but for the first one they rang US one morning out of the blue and said they were in the area, would it please be ok to come and service that afternoon. We said ok and stayed in especially - no show, phone call 6pm to say sorry, couldnt make it . The replacement appointment a few weeks later, was a 2 hour slot , missed and no phone call. Not really good enough is it. Think we may look at some of the other offers on boiler servicing when renewal comes.

t0rt0ise

It's £20 per missed appointment and another £20 if they don't tell you and pay it to you within two weeks. So if it's been a while they should pay you £80. I got that from them recently. Had to moan a bit though.

echoecho_2

The £20.00 per appointment Guarantee of Standards payment is applicable to gas and electricity appointments.

I don't believe there is a legal requirement for payments for missed appointments for boiler care, however, BG may be offering these on a 'goodwill' basis. (Although it's only fair they should pay out for missed appts).

ANGLICANPAT

Thanks all Ill see what can be done.