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Virgin Media advice needed
sondheimsoc
Posts: 223
Forumite
in Techie Stuff
Hi, please can someone save my sanity?!
I have Virgin media broadband and have one of their wireless routers. (Model is a D-Link). The internet comes into the house through their modem and into my computer then the other 2 computers, phones etc in the house should pick up the internet wirelessly. This is the problem; it's very intermittent and more often than not doesn't work.
So today I phoned Virgin and spent 45 minutes trying to explain my problem. She got me to do lots of things like re-boot (which we've tried often before); then we went onto the D Link web page and then onto control panel. It was obvious she didn't have a clue about the problem or how to tackle it.
Finally she told me to ring the number of the senior techincal support team. When I did it turns out that that's a chargeable service; £10 per month and a minimum of £60.
So thinking laterally I phoned D-Link. Sadly it's an 0871 number; (there is another option on Sayno to 0870 but it;s not longer valid). They said that this model is nothing to do with them as it's completely modified by Virgin and they don't support it.
Does anyone have advice for me please?
Lynne
I have Virgin media broadband and have one of their wireless routers. (Model is a D-Link). The internet comes into the house through their modem and into my computer then the other 2 computers, phones etc in the house should pick up the internet wirelessly. This is the problem; it's very intermittent and more often than not doesn't work.
So today I phoned Virgin and spent 45 minutes trying to explain my problem. She got me to do lots of things like re-boot (which we've tried often before); then we went onto the D Link web page and then onto control panel. It was obvious she didn't have a clue about the problem or how to tackle it.
Finally she told me to ring the number of the senior techincal support team. When I did it turns out that that's a chargeable service; £10 per month and a minimum of £60.
So thinking laterally I phoned D-Link. Sadly it's an 0871 number; (there is another option on Sayno to 0870 but it;s not longer valid). They said that this model is nothing to do with them as it's completely modified by Virgin and they don't support it.
Does anyone have advice for me please?
Lynne
0
Comments
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have you tried the virgin media forums (official or unofficial) as sky have one which can be very helpfulDrop a brand challenge
on a £100 shop you might on average get 70 items save
10p per product = £7 a week ~ £28 a month
20p per product = £14 a week ~ £56 a month
30p per product = £21 a week ~ £84 a month (or in other words one weeks shoping at the new price)0 -
lynnechapman wrote: »Hi, please can someone save my sanity?!
I have Virgin media broadband and have one of their wireless routers. (Model is a D-Link). The internet comes into the house through their modem and into my computer then the other 2 computers, phones etc in the house should pick up the internet wirelessly. This is the problem; it's very intermittent and more often than not doesn't work.
So today I phoned Virgin and spent 45 minutes trying to explain my problem. She got me to do lots of things like re-boot (which we've tried often before); then we went onto the D Link web page and then onto control panel. It was obvious she didn't have a clue about the problem or how to tackle it.
Finally she told me to ring the number of the senior techincal support team. When I did it turns out that that's a chargeable service; £10 per month and a minimum of £60.
So thinking laterally I phoned D-Link. Sadly it's an 0871 number; (there is another option on Sayno to 0870 but it;s not longer valid). They said that this model is nothing to do with them as it's completely modified by Virgin and they don't support it.
Does anyone have advice for me please?
Lynne
- don't fall for it
- they have an active set of subgroups which are free
- get a free newsreader
- want more info .. .. .. ask !Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ0 -
Firstly, I would advise taking the router out of the equation.
You should have a small little blue modem that also plugs into the (freely provided) D-Link router.
The router isn't bad but to eliminate it as the cause, you need to take the wire that comes from the blue modem and put that straight into your PC.
On that PC, test the internet connection and see if it dies/intermittant etc. If after say 24/48 hours or over the usual cut off times it is fine then the router is the problem.
Those routers, whilst not bad, aren't the best quality ones you can get and if its a year + old then anything can happen with them. Then its a case of buying a new one.
This is all presuming that you are connecting using ethernet cables. If you are wireless I'd troubleshoot cabled first as Wifi only adds to the list of possible issues that might arrise.
Good luck.0 -
In had nothing but problems with virgins black D-link modem, gave up in the end and am using the white netgear wireless modem and not had a problem since!:beer:0
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Go to the router, turn it off, switch it back on.
Not trying to be sarcastic or anything. It does solve a lot of problems!0 -
The usual cause of iffy WiFi is using the same channel as your neighbours or expecting it to just work over distances it can't.
First simple thing to try is to change the WiFi channel through the router wireless page(s).
You can also try http://www.metageek.net/products/inssider which will give a graphical view of the APs around you so you can pick the emptiest channel.0 -
this is why I wish ISPs would stop putting their own carpy firmware into an originally good product, and screwing it over in the process :mad: D-Link on the whole are pretty darn good kit, especially the Broadcom-based stuff.
This sounds like one of those "oh yeah, need to change setting X in the router's interface....!!!!!!, it's been disabled by carpy (insert ISP concerned here) firmware...."......Gettin' There, Wherever There is......
I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple
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I have virgin, id recommend using another router:idea:0
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