Product recall , how long ?

Wayne3765

I have a Performance power ( B & Q own brand ) compound mitre saw and the blade has collided with the blade guard causing it to shatter.

I called the Performance power helpline who promised to send me a replacement guard within 7 days. 5 weeks and several more calls on and I still haven't had a guard sent to me but now have had a call back from them saying they don't have any stock of the guards and I should either return the saw for a refund or if it's out of warranty ( 3 years ) then I should try a tool store.

My father bought the saw initially and it would have been around 2 ½ to 3 years ago , he can't find any proof of purchase so I have been looking on the internet trying to find somewhere selling the guards and as it is a B&Q brand have drawn a blank on spares but through my searches I have now found out that the saw was subject to a product safety recall in December 2003 due to a faulty hinge pin, which could have been the cause of the blade hitting the guard.

I appreciate it's a long time since the recall but due to the recall I now have proof that a fault existed from new , could I use this information to get B&Q to take a little more interest in helping me get the guard replaced ?

Wayne3765

No replies ? ah well , I'll reply to myself

I contacted B&Q and told them the full details and said that I believed as there was an inherent fault on this saw , proved by the recall then the saw may not have been of satisfactory quality under the sale of goods act.
To their credit, they have replied quickly wanting to know which store the saw was purchased from so they can investigate further.

ka7e

My OH has always found B&Q to be very good at replacing faulty tools. Even without a receipt he has had goods replaced, and very often upgraded, at no cost!

girlsmum

I was about to say the same, just go in and say its faulty, DH has always managed to get at least an exchange

Wayne3765

Found a bank statement showing the purchase on 24/01/2004, but before that I had a call from the local store duty manager asking me to bring the saw back to the store for an exchange or refund, went there today but they didn't have any stock of similar priced models and had none in other local stores so I was offered the display saw which I happily took.