EDF Energy - Arrgh (RANT)

[Deleted User]

They are doing my head right in.

I get, or used to get, quarterly bills. I would submit my meter reading online then a few days later the bill would come in the post.

Now, I keep getting junk about them updating the online "My Account" system. Took me a while to work out what my new username and password to login with were. And now I'm getting letters saying they are splitting my yearly bill up to give me 4 equal amounts to pay each quarter!

:mad::mad:

Why can't I just have a normal bill sent each quarter with what I have used!

Anyway, managed to submit my own reading in the end for a proper bill, not the yearly spilt thing they wanted to do. Which has worked out better as it's five pound less!

Also, why have they started splitting the units up into 4 lots?

I'm getting billed a higher price for the first lot of units, then a lower price for the next lot. Then it goes higher again for the third lot then low again for the forth. Madness!

I feel like changing to some normal quarterly billing supplier because of all this.

I don't have gas, just electric.

Bark01

Deleted_User wrote: »

They are doing my head right in.

I get, or used to get, quarterly bills. I would submit my meter reading online then a few days later the bill would come in the post.

Now, I keep getting junk about them updating the online "My Account" system. Took me a while to work out what my new username and password to login with were. And now I'm getting letters saying they are splitting my yearly bill up to give me 4 equal amounts to pay each quarter!

:mad::mad:

Why can't I just have a normal bill sent each quarter with what I have used!

Anyway, managed to submit my own reading in the end for a proper bill, not the yearly spilt thing they wanted to do. Which has worked out better as it's five pound less!

Also, why have they started splitting the units up into 4 lots?

I'm getting billed a higher price for the first lot of units, then a lower price for the next lot. Then it goes higher again for the third lot then low again for the forth. Madness!

I feel like changing to some normal quarterly billing supplier because of all this.

I don't have gas, just electric.

The 4 rates means that you are either on a complex meter or that your tariff has been subject to a price change during the billing window, so you have old prices and new prices.

What product are you on?

[Deleted User]

Bark01 wrote: »

The 4 rates means that you are either on a complex meter or that your tariff has been subject to a price change during the billing window, so you have old prices and new prices.

What product are you on?

I'm on EDF's standard electricity tariff. The 4 lots of units were on the last quarter bill too.

My meter is just a standard meter, not E7 or anything like that.

p1nkk1tten

If you're on standard, i'd suggest switching supplier or checking with edf what better tariff they can put you on.. gl =D

Bark01

Deleted_User wrote: »

I'm on EDF's standard electricity tariff. The 4 lots of units were on the last quarter bill too.

My meter is just a standard meter, not E7 or anything like that.

Might be inc and ex vat?,

there was a price change in march and one in october so it might haven fallen into each bill