Doc Martens Split Sole

wdw2003

Apologies if this seems trivial. I bought a pair of DMs in mid January last year, but very rarely wore them until about 3 months ago when my other main pair wore through on the sole.

Anyway, I've just noticed that the newer boots have split for about 4 inches along the instep, which surely must be a manufacturing quality fault. I'm waiting to hear back from the retailer, but suspect they'll use the fact they're about 54 weeks old as a get-out.

I guess I'm just disappointed with DM generally, despite having 4 pairs, as the soles do tend to wear through quickly anyway and I'm not too impressed with the other "higher-quality" English made pair I bought recently. I think the £62 resoling fee at Timpsons is a joke, as well.

Any clues where I stand? Should I try DM themselves if the retailer isn't interested?

paddyrg

http://www.drmartensforlife.com/the-guarantee/activate-your-guarantee/

Did you sign up for the for-life warranty?

PZH

wdw2003 wrote: »

I guess I'm just disappointed with DM generally, despite having 4 pairs, as the soles do tend to wear through quickly anyway....

Not in my experience. I love DM shoes as I have wide feet and they are so comfortable.

paddyrg wrote:

http://www.drmartensforlife.com/the-...our-guarantee/
Did you sign up for the for-life warranty?

:eek: I really must learn to read the leaflets that come with them. I didn't know they came with this gaurantee :rotfl:

paddyrg

That warranty does look good. Personally I tend to wear army surplus boots, they are less comfy but boy are they rugged :-D. Alas the UK manufacturer looks like he'll close down as the MoD has to buy cheaper boots from overseas to save cash, so if you do like your British Army (or my current favourite - RAF) boots, buy now!

wdw2003

Unfortunately the for-life guarantee only applies to a small number of boots or shoes bought relatively expensively directly from DM, and naturally not the ones I bought. The ones with the split sole are the Paratrooper style which cost £110 and have a different shaped sole unit, so they're not your cheaper standard boots. Given the price of resoling, the for-life ones would be a good buy if you like the styles on offer, but they don't do the 10-holer ones that I prefer.