Toshiba laptop screen going black?

toinfinityandbeyond

Hi,
Wonder if anyone can help me?
My son has a 2 yr old Toshiba laptop.He turned it on at the weekend (it is used everyday) and the toshiba logo came up,then microsoft logo then the screen just goes blank but i can move the cursor around. Have tried removing battery for a bit,starting in safe mode,but nothing?
Any ideas please?:(

davb

I would initially have said it was screen issue, something like inverter or backlight, but if you can still see the cursor, it won't be.
It is likely to be a hard disk or OS corruption, and the best way to show this would be to boot from a cd, something like Ubuntu would do. Don't install it, just boot from CD as described in option 3.
If it boots to the Ubuntu desktop, then it shows the laptop is ok, and then you would need to move on to hard drive diagnostics and possibly repairing Windows.

Hammyman

Something is stopping the startup sequence of the OS from continuing.

Next time you start it press f8 and select "Safe Mode with Network Support". Go to https://www.malwarebytes.org, download the free antimalware tool, install it and run it. Come back to us with the result.

toinfinityandbeyond

Hi,when i turn it on,it literally just shows the fujitsu screen (sorry,i thought it was Toshiba) then i can start in networking mode(does not say network support),then it shows a screen saying loading windows files then just goes to a blank black screen showing the cursor,i cannot get to write or try and download anything!

davb

When you turn it on, and the fujitsu logo comes up, repeatedly press F8, and you should get to the emergency boot menu. There should be a number of options - safe mode, safe mode with networking, etc.
Try what Hammyman says, and see what happens.

toinfinityandbeyond

Hi,thanks.
I have tried what hammyman said,but the screen shows window files loading then it just goes blank again,so does not work!
Think it may have have given up....!

Hammyman

Did you check the gap between the heatsink and the fan? Its covered usually by a black bit of plastic/tape. You'd find it probably was block with stuff like the picture below - pretty much every single home used laptop I do is the same: