Help - shopping at tesco online - settings

williacg

First of all, apologies in advance if I ramble on, I'm not particularly computer savvy, and so would appreciate any help.

Well, I regularly shop online at Tesco, but discovered a problem when I came to check out at the Visa Verification page, a red error messsage appears stating that my card is not authorised. After re-checking my details and talking to bank and Tesco, Tesco tech staff said that I need to download something called Firefox, and do it that way, as I must have changed my browswer. I'm totally stumped as I haven't made any changes to my laptop whatsoever. He also mentioned that a few other people have called with the same problem. I then attempted to try both Sainsburys and Asda, whilst Sainsburys worked fine, Asda threw up the same message. Any thoughts?

Thaks once again for any help.

KiwiCrazy

Install FireFox as you were adivsed?

mozilla-europe.org/en/firefox/

Test on that, if you still have the same issue then we can try other things. My guess is that IE (I will assume you are using IE) got updated and thus stopped working on Tesco and other sites for whatever reason.

DONT use IE though.....