Eon direct debit too low

couttleberry

I switched to Eon on 8th November 2010. The first direct debit payment went out today (1/2/2011). Eon have set the driect debit payment ridiculously low at £168. I have supplied meter readings on 8th Nov, 9th Dec, 14th Dec, 6th Jan and today. All these meters reading are marked as 'not used for billing' on my online account. For a short period this my online account showed £821.28 in debit (which sounds about right) but now shows £168 in credit. I would expect my payments to be about £300 and am worried about a huge amount of arrears building up.

Avani

I am not sure why they are not using your metre readings for billing... but is it not the case that you can just ring them and and say "I want my Direct Debit to be this" and as long as its over their estimated range, then I am sure they should be ok with this.... or am I missing something here?

spiro

On most tariffs you are only billed about every 3 months therefore any readings provided outside of the billing 'window' (typically a few days either date of the bill date) will not be used for billing but will be used to estimate your bill. Therefore you should aim to provide a reading just before the billing date to ensure all bills are based on actuals and dont include any estimated eliment.

Former_E.ON_Company_Representative:_Malc

Hi couttleberry

Give us a call if you believe we've set your Direct Debit too low. As Avani says, we'll be happy to review the arrangement and re-set it higher if you believe you will use more energy than we've estimated.

It's often difficult when setting up payment arrangements with new accounts as we don't always have full details of 12 months past usage. Not saying this is the case here couttleberry but just a thought.

Spiro is spot on about the billing window. Readings entered in a set period either side of the bill date automatically create a bill.

Readings entered outside of this window are shown online as 'not used for billing.'

The time the window is open depends on the frequency of the billing. For instance, on quarterly accounts, the window is open for 14 days either side of the bill date.

However, we've recently added a facility to our website which allows customers to request an additional bill outside of the billing window based on the readings entered. This is shown as Real Time Billing.

Also, customers not wanting an additional bill can see the balance the readings would have produced.

Hope this is useful couttleberry. Give me a shout if you need any more details as will be happy to help.

Malc

couttleberry

Hi Malc,
Thanks for that. I can't find Real Time billing on the website. Is it available for all accounts?

echoecho_2

Couttleberry,

just enter your meter reading as normal, and instead of just saying "thanks" it will now give you an updated balance and it will also give you the option to create a new bill.

Former_E.ON_Company_Representative:_Malc

couttleberry wrote: »

Hi Malc,
Thanks for that. I can't find Real Time billing on the website. Is it available for all accounts?

Hi couttleberry

Real Time billing is available on all live accounts and I would follow echoecho's excellent advice to access the facility.

There is a little difference, though, depending on whether or not the account has been registered with our website.

If you've registered your account, you will be able to see an updated balance and request a bill.

However, if you've not registered with the website, you will only be able to request a bill. You will be unable to see an updated balance.

Give me a shout if you have any difficulties or need any more details. Will be happy to help. Drop an email to the address in my Profile if you prefer.

Malc

couttleberry

Hi Malc and echoecho,
have followed the instructions and now have my Direct Debit doubled. Bad for the cash flow but stops the debit building up. Many thanks.