My rights - Hermes have lost my parcel

arcon5

liz.scott177 wrote: »

AVOID HERMES

Why avoid Hermes? It could have happened with any courier our there. If you think Hermes are bad, you should try HDNL.

arcon5

sha1968 wrote: »

I used My Hermes for the first time to send 2 x 5 arm ceiling lights, they were packed up securely with FRAGILE on two sides of the box. They were collected and delivered - lovely - but when the receiver opened what looked like an undamaged box one an arm on one light was broken and the other light the arms were bent (also 2 of the glass shades were broken, which had been taken off and wrapped up).
When I rang My Hermes they told me that as there was glass in the box I couldn't claim! We were'nt worried about the shades, the could have been replaced, but they could have compensated for the ceiling lights. WON'T BE USING THEM AGAIN!

What do you mean by packaged securely? I'm imagining from packaged 'securely' you mean it was wrapped in board and loads of tape around it.....

Directly from their website:

Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

The problem with alot of damages (not all!) is its down to poor packaging. A typical parcel is will travel in 3 or more different vehicles and be passed (thrown) between several esculators with hundreds (or thousands) or other parcels of varying weight, shape and size.

wealdroam

AirCooledHeaven, why have you dragged up this old thread?

AirCooledHeaven

wealdroam wrote: »

AirCooledHeaven, why have you dragged up this old thread?

Whoops...

The problem with searching for something on google is that you can end up landing in the middle of a MSE thread and not notice the date...