Charged to leave British Gas

m4reb4be

I have a miscellaneous adjustment charge on my final statement from British Gas, £70 gas and £30 electricity. Is there any advice available on reclaiming these?

DVardysShadow

Yes, find out what it is for and dispute it if you disagree or they fail to explain

PNPSUKNET

are they early term fees

Yellowcard

m4reb4be wrote: »

I have a miscellaneous adjustment charge on my final statement from British Gas, £70 gas and £30 electricity. Is there any advice available on reclaiming these?

They are cancellation fees for leaving the company whilst on Fixed Price 2011, a tariff you would have agreed some 2 years ago. It is extremely unlikely you'll have grounds for getting this back.

varkanoid

Yellowcard wrote: »

They are cancellation fees for leaving the company whilst on Fixed Price 2011, a tariff you would have agreed some 2 years ago. It is extremely unlikely you'll have grounds for getting this back.

I just received £60 in fees for cancellation as I am switching provider.

However the T&C states If you cancel this agreement, either by moving to another gas or electricity supplier or by requesting to change your gas and/or electricity to another of our tariff(s) at any time prior to 31st January 2011 we may apply a cancellation charge.......

I did not change prior to 31st January 2011 I changed on 31st January 2011 and the cheeky erbs have charged me. It only says "may" too it does not say its definite.

So I have filled in a complaint to see what they would do.

They have sent me a letter twice asking me to stay and to point out the benefits of staying with British Gas, none of which stated they are cheaper than the competition !!

Yellowcard

varkanoid wrote: »

I just received £60 in fees for cancellation as I am switching provider.

However the T&C states If you cancel this agreement, either by moving to another gas or electricity supplier or by requesting to change your gas and/or electricity to another of our tariff(s) at any time prior to 31st January 2011 we may apply a cancellation charge.......

I did not change prior to 31st January 2011 I changed on 31st January 2011 and the cheeky erbs have charged me. It only says "may" too it does not say its definite.

So I have filled in a complaint to see what they would do.

They have sent me a letter twice asking me to stay and to point out the benefits of staying with British Gas, none of which stated they are cheaper than the competition !!

When did you agree the sale with the other provider? I'm guessing you were on Track and Save or the Discount Tracker?

Ihatecameron

varkanoid wrote: »

I just received £60 in fees for cancellation as I am switching provider.

However the T&C states If you cancel this agreement, either by moving to another gas or electricity supplier or by requesting to change your gas and/or electricity to another of our tariff(s) at any time prior to 31st January 2011 we may apply a cancellation charge.......


!!

There is a bit of a contradiction here, even if you contacted another company on the 1st never mind the 31st Jan, it would take several weeks before a change over can be finalised.