Homeserve damage

verntern

Sharing an experience with this company and the difficulties in resolving compensation. An engineer called to fit a new part to the boiler. He needed to go into the loft to inspect various fittings. Big, heavy, man. On the way down he managed to destruct the loft ladder and damage a wall and a door. Accidental, but not my insurance problem and down to Homeserve. The experience with Homeserve? After 6 weeks from my original, written complaint they are still 'investigating'. My opinion of Homeserve as insurance for your central heating. Don't waste your money. They send a different engineer/fitter every time who has no knowledge of the previous history of your system. Best plan is to self-insure and use a local, reputable company to attend to any C/H problems.
Homeserve are to be avoided.

sweetnorthenlass

the npower guys who fixed my boiler and also sorted a pipe out were great. i pay alot a month but its already paid for itself so many times over