ToysRUs Returns Policy

Dominic.John_2

I tried to return an item to ToysRUs in Brent Cross after Christmas (as my son had received duplicate presents), with the receipt and within 14 days of purchase to be told that as ToysRUs has a non return policy and only give credit notes unless the product is faulty.

I asked where this policy was displayed in store and they said it was not.

Can anyone explain the legality of this policy and the need to display it?

Rainmaker_uk

Sounds fair enough to me. Unless the item is faulty they do not even have to give you a credit note I think? The only exception is if you buy online then you are covered by the distance selling Act and can return for a refund.

zppp

In law, you have no right to a refund, simply because you don't like or require the item any more. The company only have to legally offer a refund/exchange if faulty. This is basic consumer law, so not only don't they have to display this in a store, but it is very reasonable that they offer you a credit note.

bromleymum

I know that legally you are only entitled to an exchange/credit note but let's be fair ..... Toys R Us are a huge company and I would assume that there would be a generous refund policy.

Having kids, I know that you often receive duplicate presents and most retailers dealing with toys should understand this.

Shame on Toys R Us!!!!

Forwandert

bromleymum wrote: »

I know that legally you are only entitled to an exchange/credit note but let's be fair ....

Your not legally entitled to either of the above unless the item is faulty, there is no legal requirement at all for the situation described above, if they are offering a credit note thats good and way beyond what they need to offer as the other poster has said.

Rainmaker_uk

bromleymum wrote: »

I know that legally you are only entitled to an exchange/credit note but let's be fair ..... Toys R Us are a huge company and I would assume that there would be a generous refund policy.

Having kids, I know that you often receive duplicate presents and most retailers dealing with toys should understand this.

Shame on Toys R Us!!!!

Are you for real? If you have a duplicate present then you swap it for something else in store ie a credit note - this is often to deter shoplifters as well as mentally deranged mothers

esuhl

Dominic.John wrote: »

Can anyone explain the legality of this policy and the need to display it?

As above, there's no need for a shop to offer refunds, exchanges or credit notes unless an item fails to meet the standards (of quality/durability etc.) set out in the Sale of Goods Act.

But also, there is no requirement for a shop to display a notice confiming that the shop has not voluntarily offered additional rights to the statutory ones.

bromleymum

Rainmaker_uk wrote: »

Are you for real? If you have a duplicate present then you swap it for something else in store ie a credit note - this is often to deter shoplifters as well as mentally deranged mothers

Calm down ... blimey this is a forum for opinions on consumer issues.

I forget to add the 'if faulty' explanation into my original post (I was replying to zppp in the post above not the OP) but I was mainly making the point that IMO, Toys R Us are a huge organisation, and unlike Rainmaker, most large organisations don't suspect every customer of being a shoplifter or "mentally deranged mother" (or god forbid both!!!) and have a returns policy more generous than the law allows.

Listen, it's getting to the point, especially in this bit of the forum, that no-one can ask anything without someone jumping on the thread to imply they are trying it on or claiming compensation....