How so I stop these payments

jillyflower

Hi, not sure if I'm in the right place for this question but here goes.
I have been paying a company £62 per month for a product I bought from them I have tried to stop the payments now it is paid for but the bank say I have to contact the company direct and I only have their web site and the phome numbers listed on it just ring and ring any idea how to stop these payment please?
If this is the wrong place to post could you point me in the right direction please:j

aleabby

Well you must contact the company mentioning them that you have paid all there payments, once you are done the company tell bank to stop taking payments from you.

Tottonian

jillyflower wrote: »

Hi, not sure if I'm in the right place for this question but here goes.
I have been paying a company £62 per month for a product I bought from them I have tried to stop the payments now it is paid for but the bank say I have to contact the company direct and I only have their web site and the phome numbers listed on it just ring and ring any idea how to stop these payment please?
If this is the wrong place to post could you point me in the right direction please:j

Hi,can you go on-line & stop it through that way as Ive stopped a few doing it this way just by cancelling the company & pressing the cancel payment button.

morningall

Hiya I take it is for Diet Pills/Weight gain supplement/Tooth whitening??? Thousands of people are being scammed by this You order a free sample but fail to see the small print which states you have to pay for a monthly supply ad nauseum

If I were you I would contact the CC company and either cancel the card and get a new one or failing that report the card lost/stolen and get a new card The direct debits you do want will have to be re-instated

Then write to the company supplying the 'miracle goods' cancelling your contract

No point in phoning them as they will not answer the phone

Good Luck

MA

pqrdef

Sadly the UK Payments industry, an ongoing disaster area, failed to organise any vetting or licensing of the firms that can take recurring card payments, or to impose any time limit, or even to require that the card isn't expired. Unbelievable but true.

You could explore whether the chargeback system can get you any money back.

anirow

Yes doing it online is the best idea but we are not aware if the company you dealt with actually has such a feature. if nothing else works then you have no option but to personally visit the company's office.

pqrdef

morningall wrote: »

If I were you I would contact the CC company and either cancel the card and get a new one

That won't stop the payments.

morningall wrote: »

or failing that report the card lost/stolen and get a new card

That won't stop the payments either. The bank will make the payments and stand the loss, but if you've lied with that intention, the bank will not be happy.

p00hsticks

morningall wrote: »

The direct debits you do want will have to be re-instated

As this is a credit card, unfortunately these aren't going to be direct debits, they are something called a 'continuous authority'. These have to be stopped by the originating company not the bank, so you have to persevere in finding a contact address for the company and write to them giving notice that you want to cancel. Keep a record of your attempts to contact them, so that if they continue to ignore you go back to the bank and show that you have attempted but failed to contact the company.

jillyflower

sorry I should have made it clear that this is my debit card not a credit card and the item I bought was a monitor for my computer not any whacky items as suggested