Reel Cinema - PRAISE

maiz

Turned up to see Tangled after booking it yesterday online and getting confirmation number. Automatic machine didn't recognise it so saw cashier but still getting refused. She reserved 2 seats and called manager. He couldn't trace our booking, I'd forgotten the number but had the card I'd booked with.
He put us through for free. How kind of him. I mean he just took what I said, very calm and reasonable.
He also took us to another till to put through food/drinks and jump the queue.
Got home, found the original payment online hadn't gone on card (yet) so happy that I'm not double paying and having to chase a refund. Even if it does go through, I am only paying for what I saw.
Well done Reel. Great customer service.

Googlewhacker

So if it doesn't go through are you going to phone them and offer to pay?

It's worth the manager doing that because of the goodwill created and no doubt you will go back there again!