Data Protection reasonableness?

Azari

zppp wrote: »

Working in a similar environment, calling customers, I always call them,

Ask for customer (if not available give 0845 number which can be looked up with extension number and request they call back)

You would fail immediately at this point with me.

I do not phone non-geographical numbers.

zppp

Azari wrote: »

You would fail immediately at this point with me.

I do not phone non-geographical numbers.

Well, I'm sure if that was the case, you would request to be dealt with in writing, one of the options I give all customers.

Azari

zppp wrote: »

Well, I'm sure if that was the case, you would request to be dealt with in writing, one of the options I give all customers.

If you'd just phoned up out of the blue and failed to identify yourself and state the nature of the call I would just ignore your request.

But, I do agree that in handling certain situations written communication is vastly superior.

WhiteHorse

Anyone who refuses to identify their employer is a scammer.

unholyangel

I would never dial a number given to me by them. Call me paranoid but for all i know they could be scammers and could have set up a fake number in order to sound more professional.

The minute they start asking me to confirm details is when i politely tell them they could be anyone and that no, i wont confirm my personal details with them.

If they are persistent or rude, thats when i start to get ratty. Especially as their phone calls usually wake me up (i work nights).

Its usually my credit card company trying to sell me PPI =/

Foggster

Another little story I have regards a cat!

Long story but we reluctantly rehomed one of our cats a few years back (he refused to leave our old house).

It was thought the cat had been hit by a car and was taken to the vets. The now owner called to ask if we would be willing to pay the bill. (another story). So I called the vets, the same one he had been registered with when he was with us, and asked for details on the cats injuries and the cost. The receptionist told me she was not authorised to tell me about the injuries because of Data Protection.:eek: I asked the lady to explain, which bit of the DPA protected the cat and she was quite adamant that couldnt continue to discuss the cat with me. I then asked her to look at my animals records, which she was happy to do and I asked her to read out the animals registered to me..........it went quiet because she would have seen not only the injured cats name but the chip registration.

I was called back later by a vet who happily told me all about the cat!! :rotfl:

Helix

I've had companies try to sell me identity theft protection ask me for details like DOB and Address when they have phoned me. I have always refused and told them surely they should know better if they are trying to sell me this protection. They never have an answer just tell me they need the information to proceed with the call, so I just hang up. They haven't called for a while now so I think they got the message.

PZH

I called the CapitalOne call centre a few years ago and, after dealing with my query, the chap proceeded to inform me that I did not have a phone password set and would I like to set one there and then.

He then asked me for a password and to spell it out to him - I told him that I was very dissapointed that he was asking for a password over the phone and that surely defeated the object...

His reply ?? "Oh, we NEVER ask for a users full password - just random letters from it ( e.g. 1st, 4th and 6th )" :rotfl::rotfl:

Was very tempted to give him three random letters and say I would give him more random letters on the next call so he could eventually fill in the entire password.... :rotfl: