Whos responsibility to claim via RM?

Katyag

I sold and sent a toy via first class Royal Mail. The case arrived cracked. I have offered the buyer the postage reciept so she can claim but she says RM told her the sender has to claim. Im not sure if that is right?

I bought and recieved 4 Thomas pics in frames last year, the main one was broken. The seller was very helpful and sent me the reciept so i could claim as clearly i had the evidence of damage.

So how is she expecting me to claim when she has the evidence of damage?

Thanks.

frivolous_fay

Get photos from her of the damage.

It's up to you to claim.

SwissCheesey

You have to claim from RM if the parcel gets lost or damaged. Ask the buyer to send you photographs of the damage caused to the item whilst in the post.

Hope this helps.

SC

Lorian

You don't need photos.

It's you responsibility to claim.

1. Email the buyer and ask them to keep the broken item safe and the packaging, incase RM want to see it. Saying sorry will help your feedback.

2. Send them a Refund including postage.

3. Raise a claim against RM. You can do this online. You don't need any proof at thsi stage. If they want proof in my experience they will contact the other person.

Read this page then click "report a problem" at the bottom. It will ask you everything they need to know to process your claim.

http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500193

Benji

Lorian wrote:

You don't need photos.

It's you responsibility to claim.

1. Email the buyer and ask them to keep the broken item safe and the packaging, incase RM want to see it. Saying sorry will help your feedback.

2. Send them a Refund including postage.

3. Raise a claim against RM. You can do this online. You don't need any proof at thsi stage. If they want proof in my experience they will contact the other person.

Read this page then click "report a problem" at the bottom. It will ask you everything they need to know to process your claim.

http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500193

I agree with everything above but would also suggest you send a note with the refund telling the customer that RM might contact them and would they mind providing any info they want.

If the customer ignores RMs letter then RM will bin your claim :mad: