Grr Littlewoods

MissUno

They annoy me so much, why did I ever give in to the temptations of home shopping...why!

For example, one does not expect to order shoes from a sale at £27 and then see them priced at £45 on your statement, one does not wish to have to query it every time they take it upon themselves to set up some sort of insurance on your account without authorisation which you don't know they've done until it gets charged.

You also don't expect to buy a piece of electronic equipment that they claim in their advert is exclusive to them and then find out later that it's not exclusive to them (gullibility on my part I suppose) and also to find out that their new "sale price" advertised only weeks after you bought it at full price is actually it's proper RRP.

Well, actually, I guess you do expect it, but it doesn't make it at all ethical.
Rant rant rant vent vent vent....:mad:

MooBag_2

Sorry to hear you've had such a bad experience with them I'm not such a fan....It seems like a great idea because you can spread the cost but dare I say it, you're better off getting a credit card and purchasing in store at cheaper prices and spreader the cost that way.

MissUno

It's so easy isn't it. Get all the stuff delivered to your door, without the hassle of having to walk around busy shops and contend with queues etc etc. But it seems that for every pro there is a few cons to the whole thing.

MooBag_2

Yeah, there is that bonus!! You could threaten to take your business to Freemans unless they buck up their ideas?

MissUno

I've had a good moan at them via email, it's now up to them to do do or not do anything about it. In the meanwhile I'll just have to try and resist purchasing any more items from them.

squack

also if you cross reference prices with their "Very" catalogue, the identical Littlewoods items are more expensive (something to do with agent's commission?)

McCuddly

MissUno wrote: »

They annoy me so much, why did I ever give in to the temptations of home shopping...why!

For example, one does not expect to order shoes from a sale at £27 and then see them priced at £45 on your statement, one does not wish to have to query it every time they take it upon themselves to set up some sort of insurance on your account without authorisation which you don't know they've done until it gets charged.

Did you take the shoes out on buy now pay later? or on Budget 2 or Budget 3? If you taken them on 20 or 52 weeks you'd see the cash price not the price with interest.

You also don't expect to buy a piece of electronic equipment that they claim in their advert is exclusive to them and then find out later that it's not exclusive to them (gullibility on my part I suppose) and also to find out that their new "sale price" advertised only weeks after you bought it at full price is actually it's proper RRP.

They'll add an extra character to the model number, making it exclusive! Did you actually see some of the stuff in the christmas catalogue? Absolute rubbish some of it!!

squack wrote: »

also if you cross reference prices with their "Very" catalogue, the identical Littlewoods items are more expensive (something to do with agent's commission?)

We was talking about this just this morning, If you order from any embedded brand such as Kay&Co (Kays), Littlewoods, certain items in Choice, Isme and Kay&Co (GUS) you'll find the prices higher than in Very et al, If you make a telephone payment and you have a Very and littlewoods account you'll get offered the same AOS but at different prices

Such as the current set of 5 towels
Littlewoods - £30
Very - £25

Or the JML snuggie was £20 in littlewoods compared to £10 in Very.

Its down to the agents commission yes, but down to the perceived risk aswell (Agents customers are more likely to default than direct brand customers)

McCuddly

Some of the Exclusive electrical stuff is questionable, especially the JMB brand

MissUno

The shoes bought are on buy now pay later, but the price with interest is more, the cash price is the £45, even though they were in the sale priced at £27 when I ordered them. I'm a direct customer, so don't make my orders through an agent.

I guess it's my fault regarding the electrical goods for believing it actually was an exclusive, I've questioned them about it though and am awaiting a response.

My mother gets sent stuff from Marshal Ward (now Isme) and their stuff seems to cost more, they have no interest free periods and the interested in nearly 40%! Littlewoods saving grace is they give you interest free periods and when it does get applied it's 29.9%, still high, but not as high as some.

I know that in future is Littlewoods advertise something as an exclusive item, I'm going to remember to do some research first, lesson learned.

McCuddly

MissUno wrote: »

The shoes bought are on buy now pay later, but the price with interest is more, the cash price is the £45, even though they were in the sale priced at £27 when I ordered them. I'm a direct customer, so don't make my orders through an agent.

Theres deferred interest for the BNPL and the Budget 2 or 3 interest (its a double-whammy on interest. Did you order online or by phone?

As for being a direct customer you're not classed as direct unless its very or a "direct brand" you'll be an "embedded customer" but I'm just pulling hairs here haha.

Give littlewoods a call and ask for the offer satisfaction price and it should be the sale price.

I guess it's my fault regarding the electrical goods for believing it actually was an exclusive, I've questioned them about it though and am awaiting a response.

Currys do the same, so do most electronic retailers, Good luck if you sent them an email (and I work for them!!)

My mother gets sent stuff from Marshal Ward (now Isme) and their stuff seems to cost more, they have no interest free periods and the interested in nearly 40%! Littlewoods saving grace is they give you interest free periods and when it does get applied it's 29.9%, still high, but not as high as some.

I've seen Very accounts with 59% interest!! the APR is subject to status and all that
You can open other catalogue accounts and you share your credit limit between all of the SDG brands

I know that in future is Littlewoods advertise something as an exclusive item, I'm going to remember to do some research first, lesson learned.

If you want you can always PM me and I can look into it