Currys/PC World extended cover

CoolHotCold

dori2o wrote: »

No, it's about 19 months old, but she took out their extended cover for an extra 3 years warranty.

If that is the case then she should of had vouchers to purchase a new machine in store, and it is like for like, regardless of what the manager tells you.

There is a process where if they provided vouchers that didn't cover the cost of a like for like replacement then the vouchers are overridden at the till and a support email contain all the information as to why the vouchers were overridden to TTG. The store doesn't loose any money this way so every manager shouldn't have a problem.

Chances are (if you were given the vouchers) the people you spoke to didn't know about this.

Esqui

dori2o wrote: »

So essentially because their 'equivalent' products are now too expensive due to their own price increases on top of the VAT increase, my friend cannot have what she paid for?

Don't think I said that... 0_o

If vouchers, then they should give the right amount - if not, the manager can override.
If a store exchange, then the store should discount the amount off. And they can dispute this all they like - I've asked about the process before, as it seems unfair to lumber the store with a huge discount through no fault of their own and that IS the process.

dori2o

OK Thanks for all the replies. My friend is off to PC World today and I'm off with her.

Will post up the result when we get back.

dori2o

OK, we're home and my friend has a new laptop.

We went armed with the information from posts on here and spoke directly to the store manager.

1hr 20 minutes we were in there. at first the manager said he would be sacked if he allowed my friend to just have the equivalent item and that he wasn't willing to lose his job over it.

After much arguing and showing him what it says in the terms and conditions of the extended cover, he went away and phoned someone (he said it was his supervisor?), came back and said that as a gesture of goodwill and on this one occassion only, my friend could have the laptop she wanted, i.e. the only one with equivalent spec.

So all sorted. For Now.

Thanks for all the help.

High__Flyer_2

Glad to hear you got it resolved, however, the manager stating that it was a gesture of goodwill is a load of crap.

It's not a gesture of goodwill when it's part of the T&C's

Esqui

Always arm yourself with an anti-bulls**t gun.

Feeling like the only person in the company who actually knows how the terms and conditions work does grate occasionally..

kippaxman

Hi,

I'm new to the site but not new to Martins money saving tips. Using the case above as an example where an electrical product hasn't passed the "SADFART" analysis I would like to share an article from the Daily Mail that I have printed out and have used to my benefit recently. Its quite an old article and i suspected it would be beneficial to me some day. Please Google; dailymail.co.uk/money/article-1207497. Its not the exact one I printed out but it gives you an inclination of what I am trying to get across. Reading Martins various newspaper columns he always states that after the initial 12 month warranty runs out you should implicate the "SADFART" rule but the clipping in the link above suggest otherwise. I would like a moderator from this site to clear the question up, do we have a 2yr manufacturers cover against defects according to EU law sale of goods act or not? In which case if true would have helped Dori2o to staple PC worlds bum to the bedsheets and in addition would have saved the cash of buying an extended warranty in the first place.
Regards

Darren

neilmcl

kippaxman wrote: »

Hi,

I'm new to the site but not new to Martins money saving tips. Using the case above as an example where an electrical product hasn't passed the "SADFART" analysis I would like to share an article from the Daily Mail that I have printed out and have used to my benefit recently. Its quite an old article and i suspected it would be beneficial to me some day. Please Google; dailymail.co.uk/money/article-1207497. Its not the exact one I printed out but it gives you an inclination of what I am trying to get across. Reading Martins various newspaper columns he always states that after the initial 12 month warranty runs out you should implicate the "SADFART" rule but the clipping in the link above suggest otherwise. I would like a moderator from this site to clear the question up, do we have a 2yr manufacturers cover against defects according to EU law sale of goods act or not? In which case if true would have helped Dori2o to staple PC worlds bum to the bedsheets and in addition would have saved the cash of buying an extended warranty in the first place.
Regards

Darren

How about using the search facility regarding the so-called "EU 2yr warranty". And, whilst we appreciate you're new to the site please follow normal forum etiquette and start your own thread please.

kippaxman

Thx for the advice on starting a new thread, I had looked across the header but assumed a newbie wouldn't have the facility to start a new thread as there aren't any links highlighting "start new thread" to the inexperienced user. I do try to abide by custom or etiquette so my apologies if I have posted irresponsibly. As you seem to be an avid user of this community could you post it in a more pertinent thread if you think it req'd please? On your comment though, you say "so-called EU 2yr warranty" this suggests you have prior knowledge to my post content, could you share please?

Esqui

I shall field this one, with a copy and paste from something I wrote previously (and don't take this personally, it's quite a bugbear of mine)

There is no EU law giving a two year guarantee. What you refer to is an EU directive requiring member states to implement certain minimum standards in their consumer laws. One of these was to give consumers 2 years in which to request action on faulty or substandard goods. The UK already had better than this in its Sale of Goods Act, and required only minor alterations to bring it into line with the directive. It is not a 2-year warranty, nor is the Sale of Goods Act a 6-year warranty - at least, not in the sense of the warranties we are used to from retailers and manufacturers. All it is, is the period under which you can require retailers to give you a remedy for faulty goods (a remedy can be a repair, a replacement or a partial or full refund)- providing (after 6 months from purchase, at least) you can prove to them that the fault was down to poor manufacturing, and is not something caused by misuse or wear and tear.

One day, people will ask people who actually know about these things and not get advice from the Daily Mail. The Daily Mail has only one use - and even then it's not that absorbent

And that, I do believe, is my 2000th post on this site. Cracker.