Direct Debit refund not happening after broadband switch!

Financial_Savvy

Hi,

I moved broadband provider from Pipex to Plusnet. The Pipex direct debit came out on 21st Sept, and the service was moved on 25th Sept.

I have contacted Pipex 3 times about the pro rata refund and no response. I called my bank (A+L) and they said they can't do anything.

I thought under the direct debit guarantee they can pull the direct debit back from Pipex?

How do I get the money owing to me?

Thanks

Cumbrian_Male

A+L reclaimed a DD for me when I switched from dial up to broadband with Wanadoo now Orange.

What happened was DD taken for dial up account and DD taken for broadband account. When I rang Wanadoo they said I would have to wait until next month to get refund as it would run on next billing cycle.

I phone A+L and claimed on the DD guarantee who claimed the money back, Wanadoo didn't dispute the recalled transaction so had money within days.

magyar

Yes, the A&L can sort it for you; they just would rather not! I'm surprised to hear you've had problems with Pipex though - they have a pretty good reputation for customer relations.

Mikeyorks

The DD guarantee works where 'an error has been made'.

In post #2 that is the case - hence A&L refunded the money. In post #1 - it does not appear to be the case, hence the Bank won't invoke the guarantee. You need to check the T&Cs with Pipex, check pro-rata does operate - and make a claim direct on Pipex if that's the case.

dexters_mum_2

I have been finding lately with Natwest that they are not forthcoming when DD errors have been made. In my example I cancelled a BT DD both with the bank, in writing to BT and over the phone to BT. They manually set up the DD again. I noticed this on my internet banking at 7am in the morning and rang up Natwest to ask for it to be recalled. I was told I needed to call BT, get the name of the person I spoke to and ask them to refund the payment or for them to call Natwest (not really poss under Data Protection!). I refused and said I had not authroised the DD and hence I wanted it recalled. After speaking to a supervisor, I got it done but I also had the same problem with Co-Op bank as well.

I think you need to write to Pipex asking for a pro-rata refund within 14 days, I would assume because you hadn't cancelled the DD or instructed Pipex not to take the money that your bank doesn't feel a DD error has occurred so they can't action a recall unless it breaches the DD guarentee.

HTH
DM

pfpf

magyar wrote:

I'm surprised to hear you've had problems with Pipex though - they have a pretty good reputation for customer relations.

:rotfl: :rotfl: :rotfl:

magyar

pfpf wrote:

:rotfl: :rotfl: :rotfl:

Yeah OK you got me.

aj2703

magyar wrote:

Yes, the A&L can sort it for you; they just would rather not! I'm surprised to hear you've had problems with Pipex though - they have a pretty good reputation for customer relations.

you must be joking pipex are one of the worst providers around. go here and take a look https://www.adslguide.org

magyar

Gosh here we go... yes I was joking. It's called wit.

Financial_Savvy

I would go with plus.net .......

pfpf

Financial_Savvy wrote:

I would go with plus.net .......

:rotfl: :rotfl: :rotfl:


this thread is great.....i can just answer all these posts with :rotfl: :rotfl: :rotfl: