JSA not been paid !

mummyof2boys_2

:mad:

Was due to be paid jsa yesterday but as its the first payment thought would leave it till today to ring them .

Rang them first thing and lady on the phone said that would be in bank between 12:30 and 5:30 today.

still not there...Rang them back and man on the phone said we have to give it untill 5:30pm before ringing back.

at 5:30pm there is nothing they can do untill monday surely??

richard9991

mummyof2boys wrote: »

:mad:

Was due to be paid jsa yesterday but as its the first payment thought would leave it till today to ring them .

Rang them first thing and lady on the phone said that would be in bank between 12:30 and 5:30 today.

still not there...Rang them back and man on the phone said we have to give it untill 5:30pm before ringing back.

at 5:30pm there is nothing they can do untill monday surely??

They can make a CHAPS payment which is a same day bank transfer but will cost them

mummyof2boys_2

they had said it would be same day payment. but its past 5:30 now and its still not in bank as they said it would be,

the jobcentre is not open tomorrow for me to ring up and sort out with them? so will be monday before can do anything ?

tcr_3

These same day account transactions are called FEP or IFEP payments. The call handler was correct, they should be credited to your account by close of business (and they generally mean by 5pm that day), although it normally should go through within an hour or two of the payment being OK'd at DWP's end.

There might be a problem at your bank's end ? There are occasional hiccups with such transactions at the bank side of things. If it doesn't go in tonight, I'll be honest, I think you've had it until Monday comes when you'll need to contact your Benefit Delivery Centre to find out what's happened.

2009timeforchange

We are now told to allow 24 hours for FEPS to go through.

tcr_3

2009timeforchange wrote: »

We are now told to allow 24 hours for FEPS to go through.

I thought the whole point of FEP's was that they were same day transactions & considerably reduced the demand for counter payments by giro at already overstretched local Job Centres.

If it's going to take 24 hours, they must as well just post a giro first class.

chrissiesurfergirl123

I believe FEP payments should be credited within 3 hours of DWP authorising them

mummyof2boys_2

Just checked bank again and still not in.

Can a post office account accept same day payments ??

Husband gave them bank details but when we recieved letter saying we was entitled to benefit says would be paid into post office account .

When he rang up yesterday they said it would be paid into his bank and so he asked halifax and lady on the phone said yes.

Will check the post office when it opens just in case....

tcr_3

Yes, they can make these payments into PO accounts. Hope you get on ok.