NatWest Customer Charter report - February 2011

chambta

The whole thing's pointless in my opinion. No one cares about it, staff or customers. Some of the points are laughable.

Farmerbob

The Feb 11 report by all indications is for "2010" I would not be surprised that Aug 11 report of for 2011 so far. This would also explain the "on target" as they will be or not be "on target" to achieve/fail the commitments for the 2011 year hence the red crosses/green ticks to show this against each commitment.

I take it you don't like Natwest very much, hence your pessimistic view of only commitments that are not being achieved. I would think that we would both agree they have alot to do over the next few years including paying back the bail out money so I am not going to get too upset that they are not getting 100% on their report card, im more worried that they re-build it back into a successful/profitable business, pay the bail cash back and if they get some more "Achieved" on the commitments along the way then all the better!

SimonM_2

opinions4u wrote: »

£1m to kit out any new premises perhaps!

To meet their commitment all they needed to do was provide a mobile banking service, as detailed in their basis of reporting. They didn't do that, there's no cost of a new building or fitting out there.

Farmerbob wrote: »

I take it you don't like Natwest very much, hence your pessimistic view of only commitments that are not being achieved.!

You're almost right. I'd go as far as to say I don't like NatWest at all, and that's after years worth of bad service and awful handling of customer service/complaints.

I've moved most of my money away from them but kept being told by NatWest staff to see how they improve in the customer charter, I've stuck around to see if the service (not just their reporting of it) actually did improve - my opinion is that it isn't though. I don't think they truely ever will.

When it comes to NatWest, I don't have to be balanced in my comments, I only wish to highlight the failings in their customer charter report, as they have failed me individually (and I feel must have failed others too). I'm sure they'll take care of highlighting the successes.

And before anyone suggests "if you don't like NatWest, leave them". Correct.

fozmcfc

Judging by the tone of your posts SimonM, I would imagine they'd be pretty happy not to have you as a customer.

Lifes too short to constantly harked on the past, time to move on with your life as you have to a different bank.

Prehaps you need some specialist counciling to do that though.

pmduk

Perhaps you should spend some time as a santander customer to help you put things into perspective.

Farmerbob

I take your point Simon, I have been a customer of RBS for 12 years and never had a problem so im one of the lucky ones presuming that their pretty much run like Natwest. PMDUK Lol I like thats one it would put the "fear" in me if I had to move my current account there best avoided!

SimonM_2

fozmcfc wrote: »

Judging by the tone of your posts SimonM, I would imagine they'd be pretty happy not to have you as a customer.

The tone of my posts relating to NatWest used to be pleasent and I feel fairly balanced. Unfortunately NatWest have pushed me to the brink. I'm sure they'd be happy to get rid of me, just as happy as I'll be to get rid of them - after all, it's one less customer with a complaint to deal with isn't it.

(Worth noting my local branch didn't want to lose me as a customer due to the amount of money in my account, but couldn't answer for the bad things that'd happened elsewhere in the bank - I sympathise with the local branch massively, they're let down as much as the customers. I'm just a number, like any other customer, and I realise that)