Asda poor service, should I complain?

Blackpool_Saver

I am sorry you had such a bad experience. I myself love to shop late at Asda, it's so quiet, no kids and folk coughing and sneezing all over you, and it's a good laugh climbing over things to get to the egg boxes etc, I always meet somebody to chat to and have never had to self scan....

Viper_7

That's nothing there is many a fast buck to be made shopping after 11pm! go shop and fall over all the crap that is lying around.

when scanning just scan if it misses and doesn't register---tough...they don't give a !!!!!! why should you, if confronted the self scanning tills are sh1te and it's known, not your issue it doesn't work properly.

Happy shopping!

geordie_joe

johnnyblount wrote: »

People here should never be told to worry about their grammar ability when it concerns complaining ,

Of course they should. If you get the grammar wrong, the people reading the letter may not understand what you mean.

johnnyblount wrote: »

it is not a job interview and as long as your letter explains what happened without anger it makes little difference.

You may know what you mean when you write the letter, but bad grammar can make it mean something completely different, or make the reader confused as to what you actually mean.

Some real life examples of bad grammar.

The British left waffles on Falklands
(Did the British leave waffles behind, or was there waffling by the British Left?)

Charges dropped in submarine attack.
(Either a submarine is under attack via depth charges, or an indictment against a submarine attacker has been withdrawn.)

Somewhere in the world a woman gives birth every nine minutes.
(Either the birth rate is described or gestation speed is very rapid for some poor woman somewhere)

Bad grammar and punctuation makes it difficult for the reader to understand what you mean.

Viper_7

All these shops after hours should do what Lidl and the likes do. ditch these self scanning tills and have people multi task. They can work both the till and stock the shelves etc.

Tills are 10 deep yet there are people walking around with "arrows" indicating a free till, or two people watching the self scanners. Rather than be doing nothing 90% of the time, why not open up a till for each of them? Would be much more effective.

"Come speak to me I'm a customer service champion" Yes I can tell, you're stood there doing nothing, go open a till and do something constructive.

Vipes

trinidadone

The amazing thing about my experience is, there was a small army of nite staff replemishing stock on the shelves. why are none of them till trained???? we also had two departmental managers at the self service tills, did not across there mind to jump on a till. I thought all staff were till trained, but i guess they are not. Maybe the big cheese at the store was not there, so staff did not care.

I really dont want to go back to asda, and the thing is, I have used the store since it opened on 13th December 2004 really disapointed with them. Like the post above, i thought it would be quiet and free from crowds. Its just a shame it was free from staff also :):)

geordie_joe

Viper_7 wrote: »

Tills are 10 deep yet there are people walking around with "arrows" indicating a free till,

That's because the people who are "10 deep" at the other tills haven't spotted, or haven't moved to the free till. What would be the point of opening another one? Would they spot/move to that one?

It's more effective to point them at a free till than it is to open another one which they may not move to.

Viper_7 wrote: »

or two people watching the self scanners.

My local Tesco has one person manning 6 self service tills, for two to be manning them there must be more than 6. So that's two people manning more than six tills, letting the customers do the work and only stepping in to sort out problems or authorise alcohol. That's an effective use of man/woman power.

Viper_7 wrote: »

Rather than be doing nothing 90% of the time, why not open up a till for each of them? Would be much more effective.

Well not really, if they manned a till they would be serving one customer at a time. Manning the ss tills they are enabling at least 6 customers to be served at a time, and the customers are doing most of the work.

As much as I hate Supermarkets, I have to admit that when it comes to getting customers into the store, relieving them of their money, and getting them out again, they do know what they are doing.

All I can suggest is, next time you are at the back of a 10 deep queue, getting annoyed because two people are enabling more than 6 customers to go through the tills at one time, and another person is wandering round with an arrow pointing at a free till. You stop getting angry and thinking you could run the store better, and just go to the free till.

zenseeker

In reply to johnnyblount's rude email (seeing as he chooses not to receive IM's, I have to reply publicly).

I'm trying to be helpful, if someone sends a letter of complaint written and spelled as badly as the op's post, it will get filed in the bin. My spelling and grammar isn't great, never pretend that it is, but when writting important letters it is vital to check everything.

Middy

To these people that have moaned about the cages in the aisles, how else is the items going to be stacked on shelves in 24 hour supermarkets? Little magic elves?

shellsuit

Middy wrote: »

To these people that have moaned about the cages in the aisles, how else is the items going to be stacked on shelves in 24 hour supermarkets? Little magic elves?

I don't think there is a problem with cages being in the aisles, just that the staff don't leave a gap so that a trolley can get through, which is fair enough.

If they're meant to be open to shoppers through the night, the staff should make sure the shoppers can get to the items.

Helix

trinidadone wrote: »

The amazing thing about my experience is, there was a small army of nite staff replemishing stock on the shelves. why are none of them till trained???? we also had two departmental managers at the self service tills, did not across there mind to jump on a till. I thought all staff were till trained, but i guess they are not. Maybe the big cheese at the store was not there, so staff did not care.

I really dont want to go back to asda, and the thing is, I have used the store since it opened on 13th December 2004 really disapointed with them. Like the post above, i thought it would be quiet and free from crowds. Its just a shame it was free from staff also :):)

Managers of departments other than checkouts generally try their best to prevent their staff being checkout trained as they know once they are then their staff are going to keep getting called and there department has their own targets to meet. Its likely to be especially easy with nightshift as the staff that can train on checkouts probably don't work nights.