Vango (tents and camping eqpt)

Jay-Jay_4

My Mum bought a Vango tent about 20 yrs ago. It was a couple of hundred quid and she only used it a few times...... anyhow, I borrowed it but after struggling in the back garden for an hour realised that I couldn't put the damn thing up without instructions (which we didn't have).

Last week I e-mailed Vango and got a reply asking for my postal address, 2 days later I got a new set of instructions with a compliments slips saying 'Thanks'.

How many companies would give you service like that on a product that you bought 20 yrs ago?

Fair enough it only cost them the price of a stamp but I'm chuffed to bits!

Twmble

I think it's testament to Vango's product longevity. I bought a sleeping bag (X long + 4 season) over 10 years ago, it still is toasty warm (as proved at -10 deg C in New Zealand last year). It's nice to know when you're buying something that you're buying it for the longer term quality, rather than on fickle fashions.

T

Lorna22

My boyfriend and I bought a Vango tent last year, and very stupidly took our barbacue inside the tent when it started raining. Well the bottom got very hot and left a big hole in the ground sheet of the tent. My boyfriend wrote to Vango explaining what happened and they sent us a spare piece of groundsheet, so we could repair it. I was very surprised, it's not often you get great service.

tiff

We have Vango sleeping bags, great quality and sounds like great customer service too

jaz_2

Stick with your Vango tent, Jay-Jay, it'll give you great service. My girlfriend and I travelled around New Zealand for the best part of a year, living in our Vango Equinox for most of that time. The UV fried it, a tree bough fell on it, I tripped over a guy rope and tore it near the bottom of the door, and it even stood up to the gale force winds on New Years Eve 2001.

Overall it must have seen the equivalent of about 20 years of normal use on that one trip and to this day it still refuses to die. It wasn't the cheapest at £200, but it was undoubtedly money well spent.

Jay-Jay_4

Thanks jaz,

I'll be taking it to the Scottish Highlands in a few months so it could be gale force winds, snow or sunshine. I'm thinking that if it's survived my Mum's 20 years of mountain marathons and being moved from shed to loft and back again.... then, like yours, it certainly will have been money well spent.

I just re-proofed it so fingers crossed that I did it right :rolleyes:

deadi

Jay-Jay wrote:

My Mum bought a Vango tent about 20 yrs ago. It was a couple of hundred quid and she only used it a few times...... anyhow, I borrowed it but after struggling in the back garden for an hour realised that I couldn't put the damn thing up without instructions (which we didn't have).

Last week I e-mailed Vango and got a reply asking for my postal address, 2 days later I got a new set of instructions with a compliments slips saying 'Thanks'.

How many companies would give you service like that on a product that you bought 20 yrs ago?

Fair enough it only cost them the price of a stamp but I'm chuffed to bits!

I'm not surpised - great tents. I still miss mine - 6 person expedtion tent bought 1971 died 1998 after high winds eventually destroyed it on a Suffolk beach.
deadi

Midget_Karen

I've got a Vango (NorthWind) tent that my parents bought for me when I was 3. I'm now 22 and it has been on family camping / Cub / Hiking trips ever since and still stands up in appalling conditions. Granted it can sometimes let a bit of water in and some of the seams need patching (although they haven't torn yet) but given that we've never waterproofed it or anything in almost 20 years, i'm quite impressed!