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MSE News: Amex promises application delay probe

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in Credit cards
This is the discussion thread for the following MSE News Story:
"The credit card giant has pledged to review processes after complaints of lengthy delays when consumers apply ..."
"The credit card giant has pledged to review processes after complaints of lengthy delays when consumers apply ..."
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However, if people are not supplying full information as to identity and earnings when they apply, then they must expect Amex to want to verify things - only logical.
My tip is to choose a bank you bank at and tell them it has been requested to open one of their own postal products and then they will copy, sign and stamp free of charge...
Back to Amex, they emailed me within 48 hours of application with a decline and then sent a letter a few days later to say the decline was a mistake and actually they would be offering me a card?!
But the first story in the news article certainly sounds like a case of not following Amex's instructions properly.
To my surprise I was instantly declined. It would seem I was in no position to earn them any money. So I wrote and asked why I was declined and surprise, surprise no response.
Credit is a risky business and these companies have no interest customers that don't generate revenue and will go to the end of the earth to make sure anyone they do take on will pay them back (just not too quickly).
gav
Noticed it lists policemen as being able to certify a document as a true copy, but in a conversation a few yrs ago with a Hertfordshire officer she told me they were no longer allowed to do this!
Although Amex will accept a policeman/woman's signature, it's understandable that certain forces might not want their employees dpoing it as a matter of course. "Policeman certifies conman for Amex Card" does not make happy reading for the Chief Inspector.
Exactly what she said. Spoke to AMEX they will accept a Post Office ID check, given that the Post Office is regulated by the FSA it meets the required terms so odd that people have had issues. Now I only need to wait until a bank statement turns up.....