Play.com wont refund....

topbargaingirl

Hi there

I returned a faulty item to Play.com on 12th January, they say they have not received it and will not refund my money.

I have 'proof of posting'

Can anybody help????

Thanks

nomoneytoday

Do you have proof of receipt?
Is it under £40?

gordikin

topbargaingirl wrote: »

Hi there

I returned a faulty item to Play.com on 12th January, they say they have not received it and will not refund my money.

I have 'proof of posting'

Can anybody help????

Thanks

Claim from Royal Mail.

topbargaingirl

Thanks for your replies.

I posted it first class post (Play did'nt advise special/recorded delivery) Although, now I wish I had!

The item is worth £60

I have now posted them a copy of 'proof of posting' fingers crossed they'll 'find' it and refund.

If they dont - I'll contact Royal Mail, but dont have much faith in them doing anything!

neilmcl

Proof of postage is one thing but it's entirely up to you to make sure the item has adequate postage insurance.

Blitz01

topbargaingirl wrote: »

Hi there

I returned a faulty item to Play.com on 12th January, they say they have not received it and will not refund my money.

I have 'proof of posting'

Can anybody help????

Thanks

Play cannot help, as proof of posting is not proof of delivery and receipt.

Royal Mail are the only ones that can help now.

StillStanding

I completely sympathise with you, about the shambolic service that is Play.com.
I ordered a jacket which Play.com said was posted on 5th January, but still hasn't turned up. They have sent me this very dodgy looking "claim form" to fill in and send back. I've heard stories of people waiting up to 3 months for refunds, and others not even getting anything.