Pre paid credit card for travel in japan

redredlisa69

Hi ,

I wonder if someone could guide me. I have a pre paid credit card for virgin, its a mastercard. I have been trying to use it on a web site to pay for accomodation in japan but keeps getting rejected. my question is has anyone ever used this sort of credit card in japan ? or on the website called rakuten travel ??

Cheers

knighterrant

Not in Japan but in the USA. And not Virgin but First Choice. BUT THE SAME PROBLEM.

I bought a pre-paid money card from First Choice to use on holiday in Florida last month because my credit card was stolen just before we left the UK. They told me that it worked just like a credit card, but it was rejected by every ATM that I tried it in and by every retailer that needed my PIN. The First Choice website always rejected my password when I tried to log in so I had to request reactivation and wait for an email from them before I could check my balance. (They said I could check the balance by text or phone call, but that would have been expensive from the USA to the UK so I didn't try.) When I eventually managed to get into my account online it seems to have given the wrong details about my balance. So with the card still not working I decided to phone the UK (at £1.50 a minute!) and got through to a very slow customer services rep who eventually said he couldn't help! After spending over £50 on fruitless phone call and Internet usage, and waiting a few more days, the card finally worked again, but only where my PIN wasn't required!

My letter of complaint when I arrived back in the UK was treated with contempt. First Choice didn't even apologise for all the inconvenience and grief. They also said they wouldn't compensate me for the excess costs I'd incurred. They just didn't care.

Not much use to you I you're already in Japan Lisa, but hopefully our bad experiences will warn others off pre-paid cards.