We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

NEXT courier returns - ? change in policy

Options
2»

Comments

  • If you return items via Royal Mail it is still free.

    My point with this topic was that it has always been free to return via Courier, and I had not been informed in any way by Next that the policy had changed - they maybe don't have to inform customers though.

    I understand Next are well within their rights to charge and they have clearly worded it in their returns policy but it is people like Charliezoo who will be charged £3.99 as they did not know the policy had changed. I bet there will be more than one or two people who get charged!
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.