Npower - Change of billing date

maria6259

I have been receiving 6 monthly bills online since July 2009. i.e. July 09, January 10, July 10. For some reason Npower sent me a bill in December for the period 19/7/10 to 10/9/10.

Has anyone else had this and do you know why?

Thanks

davidgmmafan

Npower are complete Tools. That's the honest answer to most queries.

It was in the papers, something to do with aligning the billing dates with meter readers. Some people got a short bill just after Christmas when they were expecting one and some people didn't get a bill at all meaning the next one will be higher.

meggsy

davidgmmafan wrote: »

Npower are complete Tools. That's the honest answer to most queries.

It was in the papers, something to do with aligning the billing dates with meter readers. Some people got a short bill just after Christmas when they were expecting one and some people didn't get a bill at all meaning the next one will be higher.

npower are utterly useless, why they haven't been thoroughly investigated by now is a mystery to me

http://www.thisismoney.co.uk/bargains-and-rip-offs/household-bills/article.html?in_article_id=520407&in_page_id=510

Maxes_Party_Planner

Same as OP in that we have 6 monthly bills in July and January so we’ve been expecting the meter reading reminder to arrive, only it hasn’t. Just checked online and they now have our next bill date as the end of April!

Funny how whenever we have problems, it's with the January bill when the £100 dual fuel discount is applied.

Have queried this via their online customer services so will see what their response is.

meggsy

Maxes_Party_Planner wrote: »

Same as OP in that we have 6 monthly bills in July and January so we’ve been expecting the meter reading reminder to arrive, only it hasn’t. Just checked online and they now have our next bill date as the end of April!

Funny how whenever we have problems, it's with the January bill when the £100 dual fuel discount is applied.

Have queried this via their online customer services so will see what their response is.

They shouldn't be allowed to move the goalposts like this !
Our discount should be applied in March but moving the billing dates to June and December only allows them to keep it for a further 3 months.
Common sense tells me that our bills should be March and September but npower only exist for themselves and couldn't care less about customers :mad:

davidgmmafan

I would also add six monthly billing is a terrible idea, vulnerable or people who are moving into thier first place could easily build up a massive debt and be unware of it until the bill lands.

maria6259

davidgmmafan wrote: »

Npower are complete Tools. That's the honest answer to most queries.

It was in the papers, something to do with aligning the billing dates with meter readers. Some people got a short bill just after Christmas when they were expecting one and some people didn't get a bill at all meaning the next one will be higher.

They are useless. I have looked everywhere on their website for current tariff prices for SOL 18 and still can't find them.

I can compare, I can switch, I can get an online quoting tool, but I can't get a current price. I'm sure it's there somewhere but well hidden. It ought to be obligatory to list current tariffs in an obvious place. Nowhere else would you buy stuff without knowing the price.

I eventually used an independent price comparison site to get them and have e-mailed Npower to ask what they are.

Maxes_Party_Planner

No reply from online customer services so I called them today and they say our bill is due for realignment for when the meters get read in this area apparently. When were they thinking of telling us about this?

Typical, messing us about again when the dual fuel discount is payable. We're on Go Fix 2 which requires an online account with paperless billing and we've also a meter reading reminder for when bills are due. This alignment for meter reading is nonsense and irrelevant to the 6 monthly billing review cycle we're on, which is every July and January. Haven't had chance to look at the small print but are npower allowed to change such terms, particularly without notice?

I was told I could leave meter readings which I did and they'd try to have my bill sent in January but surprise, surprise, that department was closed for the weekend (how convenient) and I have to call them back again on Monday.....

maria6259

Just had my e-mail reply from Npower for SOL 18 charges in NG24 area:

Good morning

Thank you for the recent email.

I am pleased to advise that i have looked into the current tariff your on and i am pleased to advise that the current rates you are charged are, Electricity 15.40 for the first 728 units and then 9.04 there after. The Gas rates are 33.20 standing charge per day and 2.57 for all units used.

I hope that this is ok for you.
Kind regards
Danielle East
npower Customer Service

I dont think its okay for me but they are really pleased!

Is this SOL 18 or have they put me on a different tariff? Does anyone know

Blue264

I've had the same bill realignment letter from nPower but thought nothing much of it until they took £8 short of 3x my monthly payment by direct debit from my account on friday!

Ok...the rate for electricity has gone up by 5.1% but how can they possibly justify taking 3x my usual payment in one go with notifying me of this in writing? Typically, I didn't spot this until I yesterday, after their customer service line had closed until monday. I've instructed my bank to reclaim the direct debit but have been made aware that they may have to pay it out again if nPower reclaim it.

I am fastidious with my paperwork for household bills so am absolutely sure this debit hike hasn't been notified to me. Seeing as I'm phoning them tomorrow to try and resolve the matter, does anyone have advice on how I should approach this to get the best possible outcome please?