Problem with win, thanks Toni

rogart

Been meaning to post this for a while, soz.
Last september I won a £100 letterland voucher which never arrived. After several e-mails and phone calls I took Toni's advice from here https://forums.moneysavingexpert.com/discussion/2548849

This is the e-mail I sent,
December already and I still haven't recieved my £100 Letterland voucher. I know it's not your fault, but this has been going on now since September.

After three e-mails and at least four phone calls I feel thoroughly let down and very awkward having to keep chasing this. If you can't do anything to help me could you at least give me the contact details of the distribution firm involved and I will take the matter up with the ISP.

I was hoping to spend this on my local nursery school and I don't relish going to tell them they won't be getting it so I will keep trying and I hope you will too.

Sent this on the Friday and had an e-mail and a phone call the following Monday with apologises and within the week I had £150 of Early Learning Centre vouchers as compensation. The Letterland vouchers never did arrive, but I'm very happy with the result.

Thankyou Toni :A you're a real star.

NaughtyAngel2007

well done . its a pain when you have to chase wins but i dont see why you should just let it go. i have had to chase a few over the years but 99% have had a good outcome. enjoy spending

fire**fly

well done getting it sorted :T:T:T

Cezzy

Great wording - nice enough to allow them to help you but firm enough to know you mean business.

well done

Happy_shopper

Well done - glad you got it sorted.

oddies

well done, :T:T:T happy spending and pleased it turned out ok:j

djl

Well done, glad you sorted it

Helen_T

Well done and enjoy your win!

You should never give up on prizes. I won something back in November 2009 which I never recieved. I kept chasing and eventually my prize arrived on Monday! I now have a very happy nephew

welshlis

Well done x