at a total loss

bronzedg

I have just moved into my new new house & received a card apparently from EON saying they had an appointment missed & would call again please ring them to advise when convenient.
This i did & arranged for who i thought to be eon come round.
It wasnt in fact EON it was man from a company that fit the electricity meters & eon knew nothing about his visit. He said it was arranged by the previous owner after a cold call ??? for what i do not know & why would the previous owner arrange an appointment when they knew they were moving !

The man had come to change the meter as he said it was over 20 years old & it now looked as though the board behind it had woodworm! He said it was eons property & they would need it out. This was all good and well until he told me he coulcnt get it out as although it wasnt boxed in directly the area was boxed off & the gap wasnt big enough for his screw driver so i asked if the meter could just be disconnected & refitted but apparently this was too much work (Ha no suprise there) we would have to pay to have the area cleared so he could get in as it WAS THERE PROPERTY! I then told the man to leave my premises & that i would takr it up with EON which i did they had no clue what i was talking about & tried to ring the company who said well customers fault they need to sort out & put the phone down on EON! This happened 3 times

In the end nothing was getting sorted & the call i made to EON resulted in me getting a form to apply for the meter to be moved at a cost of over 300.00! But what about the wood worm i understand it has been covered but not by ourselves & why hasnt this been sorted out sooner as the board is EONs property would it be right for us to pay for this ??

Premier_2

I wouldn't worry about it any more ... at least not for a while

You have a meter that presumably is recording consumption.
You've presumably registered with the current supplier

If the supplier wants the meter changed, they'll be in touch ... and that's when you may have the same issue. But until then, don't worry. But you might want to think about the day the meter will need to be changed.

You won't be charged for the meter, or the labour of replacing it ... but you have a responsibility to allow the supplier access to the meter and if someone has built a box/cupboard around it since it was originally installed causing access problems now - that would be your problem.

Former_E.ON_Company_Representative:_Malc

Hi bronzedg

Sounds as though we were trying to carry out a statutory meter change.

Different manufacturers guarantee the accuracy of their meters for different lengths of time. We need to ensure the meter fitted at your property is recording the usage accurately.

For this reason, it's important to change the meter before the manufacturer's guarantee runs out.

This work is the responsibility of the Meter Operator for your area. Depending on where you live, this may or may not be E.ON.

If we have sent a card advising of this, then I suspect we are the Meter Operator. However, this does not necessarily mean we are also your supplier.

Meter operations are carried out by a different part of the industry from the retail supply side.

Even if we are both your meter operator and supplier, the two parts of the organisation are separate. The supply side will not be aware of arrangements/appointments made by the meter operators in these circumstances.

As Premier says, if a statutory meter change is necessary, you will be contacted again.

I would also confirm what Premier says about the cost. There is no charge for a statutory meter change but costs arising due to restricted/blocked access are the responsibility of the customer.

Hope this sheds a little light on the reasons behind the request to change the meter bronzedg. Give me a shout if you need any more details as will be happy to help.

Malc