BEWARE --Edf.. changed to online 7 tariff.... billed for standard!!!( OWN THREAD)

foxyuk

ok guys wasnt until i was looking at the massive thread i thought id look at my bill...

although i changed over gas and electric over a month ago it is NOT on the online saver 7 tariff..... i have called them and they advised normally takes a week......

they are now amending bills from original dates to reflect this...


if i never had called would tthe correct tariff have been applied????

suggest everyone that has changed get on the phone to them 0800 096 9000 ( answers imediately) and check

bluesbell

Hi Foxy

Same thing happened to me, I switched to EDF. Signed up to online saver 5 last year but was initially billed on the standard tariff.


3 months and several calls and emails later, EDF made good their error and credited my account with £45 that I had overpayed

I would urge anyone that has switched to EDF (even if not recently) to check they are being billed correctly - I would've overpayed at least £150 by now if I hadn't have checked my bills carefully.

Big_Ed

Just wanted to say this happened to me as well. EDF haven't actually sorted it out yet but I'm hoping they will do before the next billing date arrives.

p1nkk1tten

I have just switched to EDF and was advised my electricity would be on standard until the gas went over too however my first electric bill is on Saver 7 so its worked out for me in the end but I would also urge people to check as I have heard cases just like yours a few times, hence why I checked mine and will continue doing so until I have the pleasure of leaving them.

Bark01

I'm on online S@ver7 and it stated in the sign up process that I would be placed on the standard tariff for a short while my account transferred.

I signed up via EDF's website, if you sign up elsewhere it may not tell you this.

I just asked them to alter the readings so it looked like I used no fuel whilst I was on the standard tariff and they were perfectly fine about it. Its a limitation of their system so probably affects all tariffs.

troublegum

I had this too. Went from online 4 to online 7. They switched the electricity but not the gas. Emailed them last week and got a response saying that they would fix it and backdate the tarriff to the day the electricity was changed.