Natwest and Identfication

assassin112

Last week I went to my local natwest bank to pay into my step account. The cashier advised me to open a current plus account but I was'nt bothered and wanted to keep my step account and didn't want to upgrade.

Now I keep on getting hassled by natwest. They keep on ringing my mobile phone and house phone asking for ID and they tell me I have to go in the next day to sign this form and give them my passport as they need a copy. I have been with natwest for over 6 years now and they seem to think its fine calling when at work demanding me to come in the next day.

I think they already have a copy of my passport, birth cert and provisinal license.

Why do they keep on asking for my signature and passport?

Thank you in advance

EarthBoy

johnconnor wrote: »

Why do they keep on asking for my signature and passport?

I don't know. Have you asked them why? If so, what did they say? If not, why not?

stclair

Even if your an exsisting customer you are still required to provide ID.

http://www.natwest.com/personal/current-accounts/g2/id-required.ashx

When you open a new account with us, we are required by law to ask you to prove who you are and where you live. This is to comply with money laundering regulations and to help stop criminals using financial products or services to move money around.

These security checks apply to both new and existing customers. As well as fulfilling our legal responsibility, we aim to help combat financial crime and protect you from criminals who might otherwise falsely use your name, without your knowledge.

If you dont want them to call you just tell the advisor and ask them to remove your details.

assassin112

EarthBoy wrote: »

I don't know. Have you asked them why? If so, what did they say? If not, why not?

They said they do not have any of my details at their branch office, even though I have banked with them for many years. Just seems wierd.

assassin112

stclair wrote: »

Even if your an exsisting customer you are still required to provide ID.

http://www.natwest.com/personal/current-accounts/g2/id-required.ashx

When you open a new account with us, we are required by law to ask you to prove who you are and where you live. This is to comply with money laundering regulations and to help stop criminals using financial products or services to move money around.

These security checks apply to both new and existing customers. As well as fulfilling our legal responsibility, we aim to help combat financial crime and protect you from criminals who might otherwise falsely use your name, without your knowledge.

If you dont want them to call you just tell the advisor and ask them to remove your details.

I'm not opening any new accounts with them as I have said that I am OK with the basic account which is the step account.

stclair

johnconnor wrote: »

I'm not opening any new accounts with them as I have said that I am OK with the basic account which is the step account.

Thats great then you aint got anything to worry about then

Its just makes me think maybe an application has been done to open a new account or maybe you was pre approved for one hence asking for ID. You may want to ask them for more information they would be the best person to tell you.

izools

It sounds to me like the Cashier put through a request to open a Current Plus without your consent.

I would contact them and log a formal complaint regarding this as this is a gross breach of data protection and the cashier in question, if they did do this, needs to be disciplined, as this will likely have left a footprint on your credit file suggesting you applied for the account, too.

Good luck :beer:

assassin112

izools wrote: »

It sounds to me like the Cashier put through a request to open a Current Plus without your consent.

I would contact them and log a formal complaint regarding this as this is a gross breach of data protection and the cashier in question, if they did do this, needs to be disciplined, as this will likely have left a footprint on your credit file suggesting you applied for the account, too.

Good luck :beer:

This is what exactly happened. Today I just recieved a text saying thank you for opening a natwest account, your debit card is on its way.............

I never asked for this, they opened an account without my consent and now they keep ringing me for ID and my signature. They can go ****themselves

brewerdave

Think Natwest are on a big sales push - went in to a local branch the other day to pay in a cheque.and draw some cash......obviously something flashed up on the screen because the teller insisted that I had to make an appointment with an adviser to discuss my account...I queried this (fairly strongly!) and the teller got a bit flustered and admitted this was to talk about upgrading my current account....told him I was definitely not interested and to remove the note from the system....however,I got phoned a couple of days ago by a young lady telling me that I was due to make an appointment to discuss my account!!!

assassin112

brewerdave wrote: »

Think Natwest are on a big sales push - went in to a local branch the other day to pay in a cheque.and draw some cash......obviously something flashed up on the screen because the teller insisted that I had to make an appointment with an adviser to discuss my account...I queried this (fairly strongly!) and the teller got a bit flustered and admitted this was to talk about upgrading my current account....told him I was definitely not interested and to remove the note from the system....however,I got phoned a couple of days ago by a young lady telling me that I was due to make an appointment to discuss my account!!!

They do this to upgrade your account to one of their advantage accounts, which will cost you money each month so I would never consider opening one of those accounts. Just recieved a PIN for this "new" account that I opened, considering that I declined it in branch. Will go into branch and close all the accounts that I have with them and move to a different bank. Very poor service offered by Natwest......................