BT Broadband Hub Phone

Victors_Bruvver

Has anyone here got one of these phones as part of their BT Total Broadband package?

I signed uo for the whole package last week and set it all up but totally confused with this Hub Phone. From what I understand it works by dialling out over the broadband connection and you pay for these calls except evenings & weekends. You can also use the same phone over your regular landline by prefixing the figure 5 before you dial out and these I suspect are charged at my Option2 rate unless I prefix 1899 or similar.

What I really want to know is if I can b...... well dial out, why can't I get the Hub Phone to accept incoming land line calls. it works when someone calls me on my BT Broadband Talk?

immoral_angeluk

Oh don't even get me started on the hub phone. We've had one for a few months and it has NEVER accepted incoming landline calls. I was assured by BT technical help that it was an error that they were aware of and dealing with and that it would be sorted within a month. THAT WAS NEARLY 3 MONTHS AGO. We've had to connect our normal phone to the hub to be able to recieve any incoming calls at all.

Victors_Bruvver

Not a happy situation and as I suspect from the length of time that BT have so far taken to respond to my query, a problem they still cannot yet resolve.

As a matter of interest I had look eleswhere to see what others were experiencing and this is what I found. Is it any help?

http://www.digitalspy.co.uk/forums/showthread.php?t=418613&page=1&pp=25